Complaint

Mr. Keith Kinsey, Portillo's new CEO: First, you should be ashamed of yourself not responding to my letter of 8/25/15. That does not set a good tone with a customer who has purchased Portillo's products for at least 25 years. 1. Portillo’s Ontario Street: The order was found to be wrong. I complained to location manager. He supposedly informed corporate office. 2. Portillo’s Elmhurst: I was told to call Portillo’s headquarters to lodge a complaint regarding double billing on my Citibank card 7/13/15, $11.65 and 7/13/15, $9.76. The lady I spoke to was totally off base. Eli De Kasha, (630) 460-****
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ID
#712356 Review #712356 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Reason of review
Double billing and wrong order
Loss
$28
Preferred solution
Provide me wiith a voucher

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