Heather S Uye
map-marker Pittsburgh, Pennsylvania

Refund

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I was charged for services I didn't want. No one, also nowhere I could find to read, explained that you are automatically charged each month. I had no idea because there is little transparency. I had two appointments in a row where most of my lashes fell out in a day or so. I don't want to continue business with Deka Lash. The customer service rep refused a refund and told me I could use the membership I paid for against my will to get services I don't want.
View full review
Loss:
$114
Pros:
  • No pros
Cons:
  • Service customer service deceitful practice

Preferred solution: Full refund

User's recommendation: Don't go to Deka Lash

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