Update by user Apr 25, 2019
This is the scenario happened in 9th Novermber 2018, I was really sad and frustrated as I lost my money and was planing to do something legally as Even I tried to talking with him as I am lady, the guy was very polite however still he failed to help to get refund as he was saying that I am unable to do that as it is against our company policy, their policy should be giving apartment to the people who applied through them, as mother of 3 kids and divorcee I felt really frustrated and helpless.
Original review posted by user Apr 25, 2019
I had really bad experience with Ana Real Estate as I went to book apartment in building managed by Deira Tower Estates. I saw the ad on dubizzle about the apartment managed by Deira Tower Estates in Riggat Al Bateen, I called the agent name Tom Pitsas who told me his name is Tom Cruise and later by researching I found out he has alias name Athanasios Pitsas, I am not sure what his real name. He asked me to go building in Riggat Al Bateen and take his name to the security they will show me the apartment and they did the same, after some days I called him again to finalize the apartment, he again called me to building and with him again I saw the apartment I liked it. He said in order to book this apartment I need to pay him agency fee 3806.25 AED including VAT. He said to me this amount is non refundable in case I back down and deny to sign the contract and take the apartment . He said I need to come for contract signing in management office in 1 or 2 days. I said fine and to be sure I asked him in case management deny my apartment I will get my money back he their is no chance of rejection. After 2 days he called me and I said I need to go to Deira Tower Estate office, I went their I had a talk with them and I told everything about me and my plans and they said they will confirm with Tom Pitsas. I was confused that what they need to tell as I was their to sign contract, next day in afternoon Tom Pitsas told me they rejected my lease request and then I asked him for refunding my money, Tom Pitsas said he need to check with management of Ana Real Estate Brokerage. I was confused and I told him I need my money back and even I sent my 70 year old aunty and my wife to his office for refund Tom Pitsas just denied them, they kept sitting their life helpless for 3 days consecutively. They are fraud making fool of people and enjoying their hard money, beware of them, Don’t ever deal with Ana Real Estate Brokerage Tom Pitsas, Save your hard earned they are con artist