Defy Air Sports Reviews

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New Reviewer
I took my 5 year old grand daughter who has a member ship there to play. I am disabled and have a service dog ( this is medical equipment not a pet) he goes everywhere with me. My first issue though I didnt know it at the time was the cashier gave us a two hour time...
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ID
#3211349 Review #3211349 is a subjective opinion of poster.
Location
West Palm Beach, Florida
New Reviewer

Calling about a GM

I am a former employee at the defy in Florence South Caroline where The GM has been stalking me on social media, and he has told me that he has done that also me and him got into it, and he told me I don't trust you I don't believe I don't like you and I feel like you are full of sh*his name is Chris the way he talks to his employees are out of hand and something must be done about this I have also worked there for 4 weeks and have not been paid

User's recommendation: DONT WORK THERE.

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ID
#3193662 Review #3193662 is a subjective opinion of poster.
Location
Darlington, South Carolina
Preferred solution
Apology
New Reviewer

Ongoing charges despite my cancelation and or attempts to freeze

It says there is a minimum 3 month commitment we made this membership in March 2021 it is now December 2021. I've sent emails and have dates of each email sent to freeze or cancel the membership I do not have the tiny paper card with a membership number on it though but should still be frozen or canceled using my email or name or phone number. Will I be paying 20 a month for the rest of my life how do I ever get out of this in pa something has to be done.

User's recommendation: Stay away from the memberships and you should have fun.

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ID
#3173610 Review #3173610 is a subjective opinion of poster.
Location
Dickson City, Pennsylvania
Pros
  • Its is fun for kids
Cons
  • Make it impossible to get out of the membership
  • Website vs in store
Loss
$12000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

False Advertising Punch Card

We visited the Greenville, SC location today and are in need of an issue being resolved. My friend and I called the Greenville location Tuesday (November 23rd) and asked specific questions about the $19.99 punch card. We were told that we could purchase at location and that we could do multiple punches. We arrived today (November 24th) and were told that they dont carry those in store. We explained that we had called and came prepared to purchase. We were only offered the $29.99 and nothing else. We had kids ready to jump and had drove 45 minutes, so we purchased the $12.99 one hour pass. We walked away and searched the website. The website specifically said that we could in fact purchase the punch card and pick it up in store same day! So I walked back up to window and he again said No, Others had same problem but just purchased the $29.99! I was informed that this is a corporate problem and not their location. So Im emailing to have it fixed for our kids and others. We came with kids and a budget. We called prior to coming. We checked the website. We did all that we could have done to be prepared. Please help resolve this issue. Our children enjoy coming and we would love to continue. We are walking away today with only an hour and our old socks. This is not worth a 45 minute drive.

User's recommendation: We called ahead of time and checked website, what more could we do? .

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ID
#3094096 Review #3094096 is a subjective opinion of poster.
Pros
  • Fun for kids
Cons
  • Website vs in store
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer

Birthday transaction

Accidentally set up two different time frames for bday party at Sacramento location in Oct 17th. We want the 1:15pm time frame.
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ID
#2909713 Review #2909713 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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