Defined Fitness
Defined Fitness Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Defined Fitness has 3.8 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "I Colin contract", "Do not go to define fitness Bosque club Albuquerque, New Mexico as the classes are overcrowded and unsafe for seniors.", "Do not sign up for Silver sneakers, as the Corporate office does not support safe practices for seniors", "Get clarifying details up front on how to cancel a membership.".
Review authors value the most Diversity of Products or Services and Billing Practices. The price level of this organization is low according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Defined Fitness has 3.8 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "I Colin contract", "Do not go to define fitness Bosque club Albuquerque, New Mexico as the classes are overcrowded and unsafe for seniors.", "Do not sign up for Silver sneakers, as the Corporate office does not support safe practices for seniors", "Get clarifying details up front on how to cancel a membership.".
Review authors value the most Diversity of Products or Services and Billing Practices. The price level of this organization is low according to consumer reviews.
Phoenix, Arizona
Late fees and was never told about my month to month contract
I was charged late fees for past due fees, they never explained to me the month to month contract and never called me to set up a payment for the charges they were trying to attempt
User's recommendation: I Colin contract
Albuquerque, New Mexico
To register a complaint
Extreme Overcrowding of a silver sneakers classic class at Defined Fitness Bosque Club in Albuquerque NM making it unsafe to participate. At least 50 in the class and some had no chairs and were standing in the back of the room trying to do the workout.
Class needs to be limited to no more than 30, with admittance to class denied when there are no more chairs available. Very dangerous situation for everyone in the class.
What will you be doing to remedy this situation?
Thank you for your attention to this matter.
Marilyn Davis, Silver Sneakers member.
User's recommendation: Do not sign up for Silver sneakers, as the Corporate office does not support safe practices for seniors
Albuquerque, New Mexico
To register a complaint
Defined fitness employees do not follow silver sneakers protocols regarding number of participants in silver sneakers classes.
User's recommendation: Do not go to define fitness Bosque club Albuquerque, New Mexico as the classes are overcrowded and unsafe for seniors.
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Bellevue, Washington
Dirty bathrooms and no toilet paper
Dirty bathrooms no toilet paper dirty showers and only one employee for 100 people, where are your cleaning people?
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Verified Reviewer |
Farmington, New Mexico
Incorrect Billing and collections
Billing department was very understanding of the miss communication and resolved the manner in a timely manner
User's recommendation: Get clarifying details up front on how to cancel a membership.
No help received
I have been trying to reach out to see my account number for weeks now. No one has answered me, even on the customer service calls. This is extremely frustrating that I can not access my information.
Preferred solution: Actual help on receiving my own information I need to change my payment method.
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