Anonymous
map-marker Bellevue, Washington

Dirty bathrooms and no toilet paper

Dirty bathrooms no toilet paper dirty showers and only one employee for 100 people, where are your cleaning people?
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Marilyn D Nwi
map-marker Albuquerque, New Mexico

To register a complaint

Defined fitness employees do not follow silver sneakers protocols regarding number of participants in silver sneakers classes.
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User's recommendation: Do not go to define fitness Bosque club Albuquerque, New Mexico as the classes are overcrowded and unsafe for seniors.

Marilyn D Nwi
map-marker Albuquerque, New Mexico

To register a complaint

Extreme Overcrowding of a silver sneakers classic class at Defined Fitness Bosque Club in Albuquerque NM making it unsafe to participate. At least 50 in the class and some had no chairs and were standing in the back of the room trying to do the workout. Class needs to be limited to no more than 30, with admittance to class denied when there are no more chairs available. Very dangerous situation for everyone in the class. What will you be doing to remedy this situation? Thank you for your attention to this matter. Marilyn Davis, Silver Sneakers member.
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User's recommendation: Do not sign up for Silver sneakers, as the Corporate office does not support safe practices for seniors

Adrian S Nhn

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Verified Reviewer
| map-marker Farmington, New Mexico

Incorrect Billing and collections

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Billing department was very understanding of the miss communication and resolved the manner in a timely manner
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User's recommendation: Get clarifying details up front on how to cancel a membership.

Mia N Gmj

No help received

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I have been trying to reach out to see my account number for weeks now. No one has answered me, even on the customer service calls. This is extremely frustrating that I can not access my information.
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Preferred solution: Actual help on receiving my own information I need to change my payment method.

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