New Reviewer

Did not pick up my trash Wednesday

They told me the truck would come back yesterday to pickup my trash they left on Wednesday but no one came it was out all night again now it is Friday 7/9/2021 and my husband is moving the trash to the side of the house. I dont know what is going on with your crew but I am not happy paying for a service that is not reliable. There has been construction in front of my house for weeks and the barrier was still up when we put the trash as close to the curb as we could but they came later in the day and removed the barrier and your crew would not take the trash even that was on the curb.
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ID
#2668831 Review #2668831 is a subjective opinion of poster.
Cons
  • Hazardous situations due to unreliable service
Preferred solution
Apology

Customer Service *ssholes

I HATE DEFFENBAUGH SO MUCH!!!! They didn't pick up my trash last week due to the snow. I called and said they wouldn't be back out till next week. I told them that wasn't going to work for me, my bin was full and I had a NYE party coming up and needed a place to put trash. So they escalated the claim to management and said they'd be out to get it the next couple days. They never did. Now I have 8 bags of trash sitting next to my full trash bin by the road. Trash is supposed to come again tomorrow morning so I've been trying to call them all morning to make sure I don't get charged for 8 extra bags. ALL 5 of their customer service and phone lines I've found either go straight to dial tone or after it tells you the initial recorded info instead of giving you number options, it immediately says due to incorrect entries (even though I haven't entered anything) we are unable to direct your call, please try again later. Deffenbaugh is literally not picking up trash AND dodging their customers. Also in my area Deffenbaugh just started picking up recycling bins every other week but they're still charging the same. My recycle gets full every week cause I actually recycle. So now I have to be more selective what I recycle.

User's recommendation: Use Ted or AAA.

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ID
#2365576 Review #2365576 is a subjective opinion of poster.
Location
Kansas City, Missouri

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Verified Reviewer
New Reviewer

Garbage employee pick up my Brite green garbage lid

on March 05,2020 your employee pickup my garbage lid I have reported this and have left phone messages, I need to be refunded for this lid please 52 gallon Brite green garbage lid, I have proof of this incident on my ring doorbell it shows everything, I asked your employer for my lid and he told me he didn't pick it up. my address is 2606 Wirt Street, ph #402-451-****, name Reginia F. Hill, please contact me regarding this matter and thank you for your prompt consideration into this matter...
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ID
#1840239 Review #1840239 is a subjective opinion of poster.
Preferred solution
Apology

Consistent late pickup.

customer last ten years last 3 or 4 yrs.pickup is a day late sometimes 2 days late.consistently as in about half the time.We are switch ing!Obviously mismanaged.
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ID
#1594128 Review #1594128 is a subjective opinion of poster.
Location
Overland Park, Kansas
New Reviewer

Left trash container at neighbors