Carolin M Geh

Did not pick up my trash Wednesday

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They told me the truck would come back yesterday to pickup my trash they left on Wednesday but no one came it was out all night again now it is Friday 7/9/2021 and my husband is moving the trash to the side of the house. I dont know what is going on with your crew but I am not happy paying for a service that is not reliable. There has been construction in front of my house for weeks and the barrier was still up when we put the trash as close to the curb as we could but they came later in the day and removed the barrier and your crew would not take the trash even that was on the curb.
View full review
Cons:
  • Hazardous situations due to unreliable service

Preferred solution: Apology

Anonymous
map-marker Kansas City, Missouri

Customer Service *ssholes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I HATE DEFFENBAUGH SO MUCH!!!! They didn't pick up my trash last week due to the snow. I called and said they wouldn't be back out till next week. I told them that wasn't going to work for me, my bin was full and I had a NYE party coming up and needed a place to put trash. So they escalated the claim to management and said they'd be out to get it the next couple days. They never did. Now I have 8 bags of trash sitting next to my full trash bin by the road. Trash is supposed to come again tomorrow morning so I've been trying to call them all morning to make sure I don't get charged for 8 extra bags. ALL 5 of their customer service and phone lines I've found either go straight to dial tone or after it tells you the initial recorded info instead of giving you number options, it immediately says due to incorrect entries (even though I haven't entered anything) we are unable to direct your call, please try again later. Deffenbaugh is literally not picking up trash AND dodging their customers. Also in my area Deffenbaugh just started picking up recycling bins every other week but they're still charging the same. My recycle gets full every week cause I actually recycle. So now I have to be more selective what I recycle.
View full review

User's recommendation: Use Ted or AAA

reginia h

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Garbage employee pick up my Brite green garbage lid

on March 05,2020 your employee pickup my garbage lid I have reported this and have left phone messages, I need to be refunded for this lid please 52 gallon Brite green garbage lid, I have proof of this incident on my ring doorbell it shows everything, I asked your employer for my lid and he told me he didn't pick it up. my address is 2606 Wirt Street, ph #402-451-****, name Reginia F. Hill, please contact me regarding this matter and thank you for your prompt consideration into this matter...
View full review

Preferred solution: Apology

Kelly D Lvm
map-marker Olathe City, Kansas

Left trash container at neighbors

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
July 06th left my trash container at neighbors house i pay hoas so neughbor might of taken container we r not allowef too keep out trash why not put it where it was in my driveway???
View full review
Loss:
$20
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Overland Park, Kansas

Consistent late pickup.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
customer last ten years last 3 or 4 yrs.pickup is a day late sometimes 2 days late.consistently as in about half the time.We are switch ing!Obviously mismanaged.
View full review
Anonymous

Trash not picked up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trash not picked up in over 2 weeks, 20 bags of trash, yard waste and recycling are all over the street, the driveway, sidewalk, and my yard, makes it a huge hastle to get the car off of our driveway. The trash has been stinking up our house and we have spent over 100 dollars in air fresheners, just to contain the awful odor emitting from out rotting trash. This is a huge health hazard, because a majority of the trash not in the can is SOILED CAT LITTER, in which some bags have holes, and when it rains, it spills toxins into the storm sewer, polluting water with poisonous bacteria, and we could get sick from drinking it when it gets into our drinking water. I want all my extra trash picked up free of charge.
View full review
Pros:
  • Employees are nice
  • Big trash bins
  • Large trash receptacles they provide for trash
Cons:
  • Unreliable service
  • Why my trash is not being picked up
  • Hazardous situations due to unreliable service
Reason of review:
No service
Anonymous
map-marker Platte City, Missouri

Deffenbaugh Industries Waste Collection Review from Platte City, Missouri

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So today, I placed 5 trash bags out along with the huge green trash can. I'm moving out. I made sure the bags weren't too heavy cause they won't pick up. I covered them with a old grill cover cause it was pouring rain. Nope. Didn't touch the bags. Lazy. Drive down the street afterwards & if they drop it, it stays there. I had to get a truck & haul it away myself. I'm moving & can't be running back to try again. But I saw 2 trash trucks stopped, drivers out tacking away. Blocking all traffic. Collectors need supervision. Lazy, half *** service.
View full review
Pros:
  • Large trash receptacles they provide for trash
Reason of review:
Poor customer service
Kinga Tmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Overland Park, Kansas

Unreliable Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
On any given Friday morning, either the trash, the recycling, or the yard waste will not be picked up. It's not that they're totally unreliable...at least they get two of the three each time. And, when I called and complained about this, they said, we'll get it next time. This is the same company that recently was dumping all of the recycling into the SAME bin and the trash since they were apparently so far behind that they couldn't send out two separate trucks! Anyway, I'm out of stuff to say but I have to get at least 100 words in here or the computer won't accept my input so I'm just continuing to type until it's safe to quit.
View full review
Loss:
$5
Cons:
  • Unreliable service
Reason of review:
Poor customer service

Preferred solution: I want the company to do its job. Next time, I'm going to find a whole bunch of sites to publish this problem on. I live in Brampton if they need to know that.

Anonymous
map-marker Sugar Land, Texas

Short Review on April&nbs-04:00;15,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I moved out of state late January and was promised a refund. I was in contact with a rep through email and she kept apologizing but still no refund. Getting ridiculous.
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Overland Park, Kansas

Deffenbaugh Industries Trash Collection Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Been over 3 weeks since garbage not being collected. The trash is starting to stink. Really annoying having like 10 extra garbage bags taking over my driveway, it's a huge eyesore. Need trash picked up and a refund of missing pickups, along with ALL trash BAGS AND ALL picked up. Really disappointed with the service lately.
View full review
Reason of review:
Bad quality

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article