Warranty

The problem not only with the poor quality, but customer service is much worse, dont even have a phone number, it takes days what would be done in 5 min over the phone

User's recommendation: Don’t buy.

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ID
#3913842 Review #3913842 is a subjective opinion of poster.
Location
Louisville, Kentucky

Warranty

The worst customer service ever, total waste of money, it takes forever to get back and it is only through email only

User's recommendation: Don’t buy.

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ID
#3900911 Review #3900911 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

I need to talk to a person not a something I can’t see

Yes this boy was seen in the day Im the only One with cameras trying to pin point his traveling tomes
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ID
#3800436 Review #3800436 is a subjective opinion of poster.
Location
Walsenburg, Colorado
Preferred solution
Just infohelping me retrieve ch 12 footage

Camera is dark at night

Defender Security Cameras - Camera is dark at night
Defender Security Cameras - Camera is dark at night
Defender Security Cameras - Camera is dark at night
Defender Security Cameras - Camera is dark at night
Camera is dark at night. The night light is gone. When the sun go down you can't see clear.lt is good on daylight.

User's recommendation: Good.

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ID
#3521840 Review #3521840 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Owners manual

Phone said call was going to be recorded then went to a busy signal I would like to speak to a person about this
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ID
#3374948 Review #3374948 is a subjective opinion of poster.
Location
Akron, Ohio
Pros
  • Nice camera
Preferred solution
I need the owners manual

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Verified Reviewer
New Reviewer

False advertisement, false description.

Defender Security Cameras - False advertisement, false description.
Defender Security Cameras - False advertisement, false description.
Defender Security Cameras - False advertisement, false description.
Defender Security Cameras - False advertisement, false description.
I bought the 4K1T4B4V2 model system in samsclub.com based on the description, on August 10, 2020 in the description it is announced as a 4K tv lines and 20 fps system, which is a lie, the maximum output of this DVR is 1080P and the max fps is 8fps. I contacted customer service several times to try to solve this but we did not reach any solution, they told me that the system that I bought only has 1080p output and that the 6 and 8 camera systems do have output in 4K Basically to get a real 4K system you would have to buy the 6 or 8 camera systems. The purpose of my complaint is to make this situation known, and that other people are not misled by this company.

User's recommendation: Do not buy this system, look for a real 4K security System cameras.

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ID
#2173470 Review #2173470 is a subjective opinion of poster.
Location
Chino, California
Product
Defender Security Cameras 4K1T4B4V2 Security System

Security Dvr Review

I can't remember my defender dvr CCTV password
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ID
#616200 Review #616200 is a subjective opinion of poster.
Location
Ashburn, Virginia

Defender security system worthless!

I purchased a security surveillance system from Brandsmart and it is junk, the product is a defender 8 channel h.264 smart DVR security system, model # sn301-8ch I sent the DVR back to Defender and got a scratched up old system that also is defective. I am out of all my money plus the shipping of this junk. The cameras got ruined the first time it rained and they told me I could purchase better ones from them, they were suppose to be for outdoor use and now they want me to pay for the new ones. People if you are looking for a security system do not bother with this junk as it is more expensive than better quality system found elsewhere online do your research and make sure they have customer service after the sale otherwise you are in for a big headache. The system shows as it is recording but when you search for recording it states NO HARD DRIVE. System really stinks and NO CUSTOMER SERVICE!
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ID
#454645 Review #454645 is a subjective opinion of poster.
Location
Clewiston, Florida
Loss
$800

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