Emmanouel D

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Verified Reviewer
| map-marker Athens, Attica

Waiting for the results

I tried to contact with the company first. Then in a few days they sent me a message and now I am waiting for the results.

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Resolved
Alexander H Xek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Valencia, Community Of Valencia

Resolved: Subscription Cancellation Problems

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Updated by user Mar 15, 2024

Company fixed the issue and I have been provided with apology. I sent and email to the Info email adress and got a reply very quikly

Original review Mar 08, 2024

There is no way to contact anyone in case you have a subscription or login problem, and they simply charge you for the full year even thought they say that the fuirst month is free trial. If you sent them an email that answer by says that they are dealing with a large volume of requests and cannot answer in a timely manner. I am very disappointed with their customer service.

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Loss:
$90
Pros:
  • Translations
Cons:
  • No way ot contact anyone regarding subscriptions

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Wtf is this?

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Someone signed up with a subscription in my name and there is NO WAY to contact these people!!! Unless you pay for a subscription. What a joke.

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Gabriele V Gnd

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Verified Reviewer

My account "does not exist" until they of course charge my card

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I had an account made in either 2 of my email accounts and and my password or email is incorrect so I somehow made another account with one of the same 2 email addresses I have to attempt to get help, it did not work, deep website requires for me to subscribe to your free trial premium plan again just to contact deep support. This is ridiculous, I wanna cancel my subscription, I remember I entered free trial at December and now somehow my account does not exist until your company of course charges my debit card. I wanna cancel my subscription, I cant get access to the account that I put my debit card credentials in, this company is ridiculously hard to reach.

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Pros:
  • Good translator
Cons:
  • Possibly scaming people
  • Awful customer service

Preferred solution: I want to cancel my subscription as soon as possible

User's recommendation: don't put your card numbers there

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