DeepL
DeepL Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DeepL reviews show a 3.8 star rating from 3 customers with neutral sentiment. Pros note a good translator and accurate translations. Cons highlight awful customer service, no way to contact about subscriptions, possible scamming, medium price level, and emphasis on website and privacy.
Key Takeaways for Future Customers
- Check billing after the trial and monitor auto-renew.
- Use caution when entering card details on the site.
- Expect limited direct support for subscription issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about subscription cancellation and account access.
- Billing errors and refund requests after unexpected DeepL Pro charges.
- Poor customer service and slow responses.
Positive Feedback
Users value the translation quality; one reviewer reported effective troubleshooting after contacting via an external complaint channel.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DeepL reviews show a 3.8 star rating from 3 customers with neutral sentiment. Pros note a good translator and accurate translations. Cons highlight awful customer service, no way to contact about subscriptions, possible scamming, medium price level, and emphasis on website and privacy.
Key Takeaways for Future Customers
- Check billing after the trial and monitor auto-renew.
- Use caution when entering card details on the site.
- Expect limited direct support for subscription issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about subscription cancellation and account access.
- Billing errors and refund requests after unexpected DeepL Pro charges.
- Poor customer service and slow responses.
Positive Feedback
Users value the translation quality; one reviewer reported effective troubleshooting after contacting via an external complaint channel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sao Paulo, Sao Paulo
Can not renew and pay my plan
I tried to renew my plan, but for some unknown reason, it was not accepted. I want to sign up again for the individual plan, paying with a debit card. Please help me.
Preferred solution: A new plan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nicosia, Nicosia
Refund reguest - DeepL Pro Charge.
- Annual DeepL Pro charge of 89.88 yesterday; subscription was canceled long ago.
- Service not used; requests full refund and immediate response.
Hello,
I noticed an annual DeepL Pro charge of 89.88, yestreday, that I did not intend to renew.
I had cancelled the subscription a lot time ago.
As the service has not been used, I kindly request a full refund.
I am waiting for your immediate response, please, so I know what to do.
Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Asker, Akershus
*** off because i cannot call them. I forgot my password to cancel my subscription
- Website says to cancel via a link, but no cancellation email is received.
- No email appears in inbox or spam after entering the email.
They said in the website that to cancel my subscription, I need to click the link but when i clicked it and type my email add that i used, I did not get any email from them to cancel my subscription. I look at my spam and inbox but no email from them so I am a little lost here
User's recommendation: Pls advice to check your payment after the trial period it is expensive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEffective troubleshooting
A glitch in the payment process prevented me from completing subscription payment. The issue was solved once Deepl got my message though PissedConsumer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Waiting for the results
Company fixed the issue and I have been provided with apology. The company solve my problem and now I'm okay!
I tried to contact with the company first. Then in a few days they sent me a message and now I am waiting for the results.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valencia, Community Of Valencia
Resolved: Subscription Cancellation Problems
- No contact option for subscription or login problems.
- They billed the full year despite promising a free first month.
Company fixed the issue and I have been provided with apology. I sent and email to the Info email adress and got a reply very quikly
There is no way to contact anyone in case you have a subscription or login problem, and they simply charge you for the full year even thought they say that the fuirst month is free trial. If you sent them an email that answer by says that they are dealing with a large volume of requests and cannot answer in a timely manner. I am very disappointed with their customer service.
- Translations
- No way ot contact anyone regarding subscriptions
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account "does not exist" until they of course charge my card
- Two emails used; a new account was created.
- Site requires free trial to contact support.
- I want to cancel; billed to debit; can't access.
I had an account made in either 2 of my email accounts and and my password or email is incorrect so I somehow made another account with one of the same 2 email addresses I have to attempt to get help, it did not work, deep website requires for me to subscribe to your free trial premium plan again just to contact deep support. This is ridiculous, I wanna cancel my subscription, I remember I entered free trial at December and now somehow my account does not exist until your company of course charges my debit card. I wanna cancel my subscription, I cant get access to the account that I put my debit card credentials in, this company is ridiculously hard to reach.
- Good translator
- Possibly scaming people
- Awful customer service
Preferred solution: I want to cancel my subscription as soon as possible
User's recommendation: don't put your card numbers there
Dallas, Texas
Wtf is this?
Someone signed up with a subscription in my name and there is NO WAY to contact these people!!! Unless you pay for a subscription. What a joke.
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having the same experience with DeepL precisely - I may do the same.