Martin S Lvx

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Verified Reviewer

Non resolution on issue but yr support close ticjet anyway

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Regarding 55725)

I keep replying to this ticket number, but your support claims not to have received it and closed the ticket.

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Loss:
$176
Pros:
  • Works
Cons:
  • Customer support and supply chain issues lets them down

Preferred solution: MY replacement part and an answer why it took them so long to tell me that the product I wanted was out of stock and not replying to me

User's recommendation: Heaven help you if you need customer support

Jenteh V

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Verified Reviewer

Deeper connect is not connecting

deeper network - Deeper connect is not connecting

Restarted pc and router, the not ready red light stays on when I go to the login page it says got IP from DHCP: failed

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Nulll D

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Verified Reviewer

Company is doing a slow rug

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Original review Jan 13, 2024

Deeper Network... the company whose irony knows no bounds.

It's a "decentralised, censorship" circumvention device, sold by a company that is centrally controlled, and who censors people on social media who are legitimately angry with them

.

Primarily a hardware company, they tacked on crypto at the last minute.

The crypto price then dumped 99% over 2 years, only recently to make a recovery.

Great, right?

Nope. You now have to join a lottery to get your tokens.

At your own expense. Scammy AF!

Avoid!

Their devices don't work properly, and everyone is switching them off in protest - so soon they won't have a service to sell hardware devices for anymore.

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Loss:
$25000
Pros:
  • Decent sized paperweight
Cons:
  • It is a con itself

Preferred solution: Full refund

User's recommendation: Covid is better than this.

Resolved
Sean Q Fja

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Resolved: Status of my order

deeper network - Status of my order
Updated by user Nov 21, 2023

Company fixed the issue and I have been provided with apology. The product was delivered shortly after.

Apparently my order did go through and was processed but I never received an email confirming my order or to advise me of the tracking number. I only saw my credit card being charged.Solution should be better communication and a means to contact the company easier with a real person to talk to.

Original review Nov 06, 2023

Received an email from you saying my order was incomplete but my credit card has been charged already.

I have not been able to access my order to complete and concerned if I restart the process I will be charged twice. I am still interested to purchase how can this be rectified?

I.

It cannot kindly refund my $$. Confirmation # KFXJRW96.

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Loss:
$125
Pros:
  • Seems like a good product
Cons:
  • Poor communication access for customers

Preferred solution: My order or refund

User's recommendation: Depends if issue resolved

Takia Rzd
map-marker Castellammare Del Golfo, Sicily

The device is useless

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I need refund. The device is not what you guys say it is.

It's a lie. Ads blocker is *** Location not working

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misael martinez m

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Verified Reviewer

I lost my cables for my pico

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i lost my pico type c lan cables i really need help white this is there any where i can pay for them

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Preferred solution: to see if i can buy new cables for my pico

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