New Reviewer

Scammed

Had an order placed from august 2021 it is February and still havent received tracking or any update. It shows a date of when it will be shipped out only for it to change after the date passes. Now to find a way to get my money back thats another story.

User's recommendation: Don’t recommend. Stay away.

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ID
#3323185 Review #3323185 is a subjective opinion of poster.
Loss
$19
Preferred solution
Full refund

Pre-damaged Item - Offered $1 refund. Horrible, rude customer service - A joke

Ordered from Deepdiscount for 20 YEARS. They are a multi-million company (28M min profit annual) with only small amount of employees (c.150). Shipping quality is always dirt-cheap, non-protective cardboard sleeve mailers. Their service and respect for customers has fallen in recent years to the point of ridiculousness-- no respect for their customers or packaging. Don't waste your time unless you want to take a risk and eventually get burned.
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ID
#2712887 Review #2712887 is a subjective opinion of poster.
Location
Naperville, Illinois

Pre-damaged Item - Offered $1 refund. Horrible, rude customer service - A joke

Ordered from Deepdiscount for 20 YEARS. They are a multi-million company (28M min profit annual) with only small amount of employees (c.150). Shipping quality is always dirt-cheap, non-protective cardboard sleeve mailers. Their service &;;;;;;;;;;;;;;; respect for customers has fallen in recent years to the point of ridiculousness-- no respect for their customers or packaging. Don't waste your time unless you want to take a risk and eventually get burned.
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ID
#2712886 Review #2712886 is a subjective opinion of poster.
Location
Naperville, Illinois
New Reviewer

Missing

Made purchase on a pre sale of 2 Funkos 1 Godzilla 1 Kong Only received one and I been given the run around that it was delivered, it was not I still am missing the Kong funko agents arent leaving notes after they speak to me and its getting me frustrated

User's recommendation: Make sure your order is complete and get ref numbers for call.

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ID
#2706966 Review #2706966 is a subjective opinion of poster.
Loss
$10
Preferred solution
Let the company propose a solution

Place an order fir a dvd

My customer service rep....jay was extremely courteous and professional. Was a pleasure talking to someone who knows what they are doing for a change. Give Jay a raise! He deserves it
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ID
#1970665 Review #1970665 is a subjective opinion of poster.
Location
Wantagh, New York
New Reviewer

Deep Discount Ripoff

I ordered a dvd from deepdiscount.com and was informed that it was on back-order.That was on Oct 10 2010.When I had not received it by the end of November,I went to the web site to find status and it had shipped on 10/25.I never received it and told them I had not received it twice, but my complaint fell on deaf ears and I never received an email, call or any contact. They did take my money on the day it was ordered though and I have been unsuccessful in recouping it. This place is a rip off and should be called deepdisappointment.com and not deepdiscount.com. I am really pissed! I ordered the same exact dvd last week from Amazon and received it in 3 days.
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2 comments
#230123

I wish I'd done my due diligence before I ordered 2 books, which came FIVE WEEKS later, by which time I'd forgotten the order and got the books from the library wait list. My emails to them were not responded to in anything approaching good customer service (for one thing, they ignored the fact that they promise 5-10 business days for shipment, not 5 weeks).

I returned them via registered mail and if they don't refund my money, I'll do a charge back to my CC as I have the documentation of the whole sorry transaction. AVOID THEM!!!!

#227288

Some time ago (Nov 25, 2010) I requested a return authorization for a DVD that I ordered in error on Nov 21, 2010. I thought I bought the Blu-Ray version. However, when it arrived it was the standard DVD version. I have not opened the DVD and the packaging and seal are as received.

I have sent emails repeatedly with no reply from them as of Dec 21, 2010..

My search on the web has revealed that there are hundreds of complaints against this company. I wish I had know this before I ordered. I will never do business with this company again.

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ID
#211482 Review #211482 is a subjective opinion of poster.
Location
Walpole, Massachusetts

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