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TERRIBLE EXPERIENCE

After making several inquiries online and by phone I went into the dealership to lease a new Pacifica. They knew who I was upon entry due to my multiple inquiries and I surely should have been flagged as a serious buyer. Chrysler.com shows a special for 229 per month. I meet with Basir and explained that I wanted that specific car under those terms. He proceeded to disappear for 25 minutes, to then tell me the lease would actually be $440 per month, and the 4400 down payment jumped to 7400. Total cost of 17,960 for 24 month lease with 10k miles per year. (748.33 mo) (How did a 229 lease on a $41k car double???) I said no thank you, that I was not interested, and having driven an hour to get there and waiting a half hour while there, I asked to use the restroom on my way out. Basir told me "NO, GO OUTSIDE" UNBELIEVABLE!, UNACCEPTABLE! INEXCUSABLE! - I expect that dealerships will often be shady in their pricing practices and I usually choose to simply go elsewhere, but for this miserable excuse for a person to tell a perspective customer to relieve himself outside is unbelievable!!! (I went to the front and politely asked the receptionist and went anyway. I should have listened to him and relieved myself on their car lot) In any event, not only will I never go to or recommend DeCozen, I am no longer interested in buying a Chrysler. Good job guy! Point of fact, that evening I got a Volvo XC90 T6 through Volvo care for $825 per month. This includes 15k miles per year, includes car insurance, all maintenance, and wear and tear. Best car purchasing experience of my life! 10 minutes, online, and I didn't have to deal with a lowlife like Basir. DONT GO HERE! BUYER BEWARE If you do, be sure to use the restroom priorY AWAYS

User's recommendation: Stay Away!

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ID
#2574359 Review #2574359 is a subjective opinion of poster.
Preferred solution
Apology

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Air Conditioner Broken for 2 years!

I leased the Jeep Wrangler Unlimited JL June 2018. Air conditioning didn’t work right from the start. On one time, off another time. Been back and forth to Jeep for the last 2 summers. First trying to just replicate the issue, then trying to find the issue, then trying to figure out the problem. Decozen has replaced things and keeps trying to figure it out. Now I’m back in again with another hot summer ahead of me. This is a brand new Jeep lease. Been driving for 2 years with broken air conditioner. No one can believe that It’s still not fixed and I’m still driving in it. Please please correct this issue. I’m going in to Decozen Jeep in Verona NJ on Wed May 27th to again try to fix it. Ugggg
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ID
#1942719 Review #1942719 is a subjective opinion of poster.
Location
Verona, New Jersey
Service
Decozen Chrysler Jeep Dodge Ram Car Repair
Cons
  • No resolution to my issue
Preferred solution
Price reduction

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