Judy O Vih

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Verified Reviewer
| map-marker Waterloo, Ontario

Resolved: Didnt receive package

Updated by user Apr 03, 2024

Company fixed the issue and I have been provided with full refund. The only step I took is called explained and was told what happened snd got my full refund.

Original review Apr 03, 2024
Didn't receive my package and had to look who to contac Phone US by mistake and he gave me the Canada number. I was told my package was damaged but if I didn't try to contac yous I would of never known and pd for something I didn't receive. I also didn't receive a refund on my credit card for $100.40 the cents might be off. When will that refund come in as pkg was returned on Sat. March 29th
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User's recommendation: Call pissed consumers as they will help you right away. I wasn't pissed more annoyed at not getting the right information about my pkg. They told me what happened and saved me the time of sending it back. Refunded my credit card but takes a couple of days to get.

map-marker Managua, Departamento De Managua

Happy customer

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great product, awesome customer service, will definitely purchase in the future, all you need to do is ask for specs so you dont go arround returning stuff just because you imagine you will got something that is not for not having the correct information.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Not reimbursement as was told for returned postage fee.

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Deconovo - Not reimbursement as was told for returned postage fee.
They never sent us our postage fees as we were told in their profile, despite many calls to their only customer service representative Claudia. Just a continued reply from Claudia they Ill be taking care of this refund. Though its not a lot of money, but more principal.
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