Decolar com Reviews
Decolar com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment in Decolar com reviews: customers report high price levels, poor customer service, repeated refund delays and trouble with discounts and special offers.
Key Takeaways for Future Customers
- Expect difficulty reaching a live agent and limited weekend support.
- Verify payments with the airline before assuming confirmation.
- Be prepared for refund delays and reliance on chatbots.
Negative Feedback / Risk Areas
- Customer complaints about billing mismatches and pending payments.
- Refunds unresolved after long waits and poor communication.
- Website and reservation portal issues; in-person stores may not resolve problems.
Positive Feedback
One reviewer praised a helpful agent, Ricardo, and noted phone support to Brazil worked when other channels failed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment in Decolar com reviews: customers report high price levels, poor customer service, repeated refund delays and trouble with discounts and special offers.
Key Takeaways for Future Customers
- Expect difficulty reaching a live agent and limited weekend support.
- Verify payments with the airline before assuming confirmation.
- Be prepared for refund delays and reliance on chatbots.
Negative Feedback / Risk Areas
- Customer complaints about billing mismatches and pending payments.
- Refunds unresolved after long waits and poor communication.
- Website and reservation portal issues; in-person stores may not resolve problems.
Positive Feedback
One reviewer praised a helpful agent, Ricardo, and noted phone support to Brazil worked when other channels failed.
Rio De Janeiro, Rio De Janeiro
Trying to receive my refund
Try to purchase tickets, Azul said pending paymeny. Try to receive refund from Decolar-no response!!
User's recommendation: Do not purchase Tickets from Decolar!!!
Rio De Janeiro, Rio De Janeiro
Bad Customer service and poor no communication
- - Azul round-trip tickets bought online; payment confirmed but Azul pending.
- - No live agent; AI chatbot loops; weekends unavailable; store only books.
My friend and I have purchased tickets through their website. The tickets were a flight to round-trip on Azul.
We purchased these tickets about three weeks ago and on their website it said that the payment had been confirmed however on Azul website it said that it was pending payment. When I try to speak with customer service, you have to have the reservation number which we did and they send you back to talk with an AI assistant named Sofia or Chatbot. We went in circles for about two weeks to try to fix this problem. Come to find out that They had never charged for the ticket and Azul was never paid now we are in the process of having a refund back, but we never got to speak to a real live person.
Also, when you try to call on the weekends to fix the problem, theres no one available. You have to wait until Monday through Friday to try to resolve this issue.
with no avail. Also, last week I went to their store in person, and they only deal with booking trips, not able to resolve our issues.
Fort Lauderdale, Florida
Cancellation
- - Ticket from Azul transferred to Decolar without notice.
- - No confirmation email; the site doesn't work.
- - A USA-to-Brazil call helped; Ricardo was helpful.
I had no idea I was buying a ticket from Decolar. I had bought the ticket from Azul and with no notice the sale was transferred to Deccolar.
So when I tried to cancel the ticket with Azul I had to cancel with Decolar. The website does not work at all. I never received confirmation thru email. So I had to make a long distance call from the USA to Customer Service in Brazil.
Thats the only thing that worked well. Ricardo was diligent, courteous and helpful.
Los Angeles, California
Emergency
what interaction, we haven't received any calls or follow-ups. we are still waiting for someone to contact us
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