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Deco Boutique Hotel

Deco Boutique Hotel

What is your customer experience with Deco Boutique Hotel?

Deco Boutique Hotel Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Deco Boutique Hotel has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and a recent recommendation states "NEVER STAY HERE WORSE EXPERIENCE EVER". Reviews cite high price level and problems with customer service and product/service diversity.

Key Takeaways for Future Customers

  • Check recent Deco Boutique Hotel reviews before booking because the lone review warns against staying.
  • Expect limited responsiveness from front desk and texting channels when resolving issues.
  • Confirm the cancellation policy and refund timeline in writing prior to payment.

Negative Feedback / Risk Areas

  • Repeated Deco Boutique Hotel customer complaints about refunds and refusal to process a refund after cancellation.
  • Poor customer service with staff described as ignorant and unresponsive via text and phone.
  • Dispute over being marked a no-show despite confirmed cancellation under the stated cancellation policy.

Positive Feedback

No positive feedback appears in the available review.

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Anna S Wse

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Verified Reviewer
| map-marker Virginia Beach, Virginia

Refunds & Ignorant Customer Service

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AI Highlights
  • - Cancelled 1-28-26 due to weather; labeled no-show; no refund after 30 days; staff still asking for the reservation number.
Updated by user Mar 05, 2026

Don't ever stay there

Original review Feb 18, 2026
We were to arrive on 1-29-2026 but due to weather had to cancel 1-28-26 After speaking to someone on the phone and by text to cancel I was aware that my full stay would not be refunded. I have multiple emails, phone messages and too many text communicating with them to cancel my reservation They advised me that I was a no show even after they communicated that the reservation was cancelled.

Now 30 days later they won't communicate nor refund me per their cancellation policy. This is the worse customer service and the employees responding by text are ignorant constantly asking for my reservation number even though it is in the text communication
Loss:
$348
Cons:
  • Worse customer service

Preferred solution: Price reduction

User's recommendation: NEVER STAY HERE WORSE EXPERIENCE EVER

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