Lucy C Wrl

Disappointed with Treated Wood on Deck

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I can related to customer review. I am very disappointed the way the deck boards looks in one year. My deck was built May 2018. After several days of deck completion the boards were splitting and the splicing of boards horizontally were not the way I expected, especially after reviewing pictures of decks they had built. I did complain at the time, but, as you stated in your review they gave me some story just to such as just to make me feel better. The man who came out to look at the deck he stated that you know there is a 1 year warranty on boards splitting, warping, loosening, etc. and you can call me and I will come out an replace boards on your deck. I sent an email to Dan Cook on May 2019, in regards to boards continues to split and splintering. He has not responded back to my request. I received a customer survey on this company and I wrote in the Guild survey about how disappointed I am with my deck. My regret is that I looked at pictures of decks they claimed were built by the company when I should have requested to see decks in person that was built by this company. The review I gave to Guild survey is not posted anywhere, but, I notice they posted all good reviews about decks built by Deck Creation.
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  • Splitting and splindering of deck boards
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution


Agree….we have had a similar (poor ) experience. We have neighbors in same boat. The have been effectively blacklisted our entire neighborhood.

Ziara Lsd

I totally agree - very misleading advertising. Their quality lacks in several key areas which they really need to address.

I grew up on construction sites - their quality would have never passed my Father's inspection and would have been redone immediately.

To cut an edge board to the point it was jagged along the entire edge is just beyond me let along using a floor joist which should have never been used and then to top it off damaging my house. Never again...

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Exceptional Craftsmanship??

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To start from the beginning - I hired Deck Creations of Richmond VA to build a new deck where one once stood. I interviewed the Company and reviewed their on line reviews. All looked good so I proceeded with the company. I paid the first 1/3 of the estimate to get on their schedule (I typically do not pay a retaining fee for building projects). This should have raised some red flags however with all the positive comments and reviews I chose to pay upfront. Once the materials arrived I paid the 2/3 payment of the estimate. The company built the deck however they didn't necessarily stick to the original design agreement - wanted the deck 1.5-2" away from any portion from the house as the deck was to be free standing. They built it touching the house. They decided they would simply cut the upper deck flooring away from the house when I addressed the distance from the house issue. During the floor cutting process they gouged my fairly new sliding patio door outer trim (vinyl) and put a big gouge in the fairly new composite sliding door kick-plate. They also dented my fairly new gutter downspout - they hammered decking floor into the side of the down spout rather than perform the proper cuts. Additionally many cuts were so bad they had to re-cut the lumber and even with the second and third attempt the cuts were still poor. There are several splits in the wood where they haphazardly screwed the deck together not considering the width or closeness to the edge of the wood. The deck itself looks reasonable from a distance (25' away) but when close (10' or less) once can see it's clearly built without any sort of "exceptional craftsmanship" in mind. The funny fact about "exception craftsmanship" is that the term is used in their advertising materials. A few other facts: * Porta-poty left in front yard several weeks after construction was complete * Workers threw cigarette buts on ground and left them (we have a dog - cigarette buts are toxic to dogs) * Site foreman argued the closeness of the deck to the house; tried to persuade me to leave it touching when original desire was to have it 1.5-2" from the house * Deck house facing band-board is severely arched towards house; floor-joists were not properly cut for length * Company used a board for a floor joist that should have sent back to the lumber yard or thrown away ; they simply scabbed another board behind the floor joist to help strengthen the unusable floor joist * Deck flooring not cut straight on edges; I've never seen someone cut a line as bad as this company did * Several cuts not straight and some cuts having "ledges"; not sure what the people building this deck used to cut the lumber with - I can truly say the cuts in many areas fail any sort of straight test * Final step of landing below grade; not sure how it passed inspection?? * Allowed my neighbors to look / review the quality of the deck as they were considering having this company build their's; after seeing ours they decided to not proceed with this company To close this review out - the company did come out two times and replace a few board and performed a few items. The biggest complaints I had was never addressed or repaired (poor cuts on flooring, split wood from screws and damage to my house). The President of the company tended to "white wash" any complaints; example: one 6x6 post being out of level by more than an inch - he referred to it as being a 1/4" inch out of level. The company tended to "white wash" all complaints and be somewhat difficult to deal with; basically they threw up a structure and wanted to be paid. I didn't expect this type of quality - I expect much better. Bottom line - won't ever call this company for any additional deck projects.
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  • Final product is of poor craftsmanship
Reason of review:
Bad quality

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