by FloweryCollie #1510962
Spent $5500 to $6000 on new composite decking so as to not have to stain etc ,I had red cedar and removed because of maintenance. Deck bleached out almost white during second summer, Took pictures and showed them to store manager and was told to contact corp which conta...
by EnlightenedRaccoon #13381353.7
Wish I would have seen the reviews before spending money on the UD Fusion. Admittedly, I didn’t know much about the product which is why I decided to go with the best one. Immediately I noticed that the boards are “cupped” which makes them hold water when it rains or...
Brite Decking - No After sales service after a number of calls
by PissedConsumer1502659 #1502659
I purchased (composite) decking boards from Brite Decking in November 2018 & within 10 weeks of having it built it started to fade in various places (it is undercover) water leaves very visible stains, and using a hose brings out a soapy foam. Having paid twice what timber decking costs I expected not to have any of these problems as I was promised by the Brite Decking sales team.
Trex - Same poor service
by FamiliarPython #13354101.5
I got transferred to a Customer Service manager’s voice mail who never called me back.
Trex - Warped Boards
by DearestCurlyCoatedRetriever639 #1501392
We bought our house new 4 years ago and the builder installed a Trex deck. The house 4 years old and last summer we noticed the boards had all warped. I'm sure Trex will not warranty this *** product since we don't have a receipt.
by LawfulNorwegianForest757 #13323122.0
LOWE'S sucks! had a deck installed in 2011. it has been falling apart ever since, split boards, separated areas on railing, spindles bent, the hanger brackets that support the deck underneath have separated near the entry door. boards not cut even. several steps had to b...
by PissedConsumer1360229 #13602291.0
Had our porch installed 5 years ago and spent a bundle on what we thought was quality material that would stand up to time. Trex advertises their material with a 25 year warranty. Yet after only five years, the Trex material is warping and pulling away from the...
by StaidMountainGorilla #1294295
Installed fascia boards 1x12 in width and they all buckled off. After bringing this to trex attention. They said I used the wrong screws they supplied then they gave me a new fascia screw with drill bit accessory. This is even more useless. Screw spins out every time....