Janda Vwt
map-marker Athens, Georgia

Grieving pet owners beware

Deceased Pet Care promises "same day" and "24 hour" service on their website in addition to "full-time funeral directors". There is no mention of 'regular business hours' on their website. My Chihuahua, Tinkerbell, passed away on Friday (1/2/2015) at the UGA emergency vet. I agreed to have Deceased Pet Care take care of the cremation process based on the high recommendation from the veterinarian. The doctor said I would receive a phone call from the company "soon". I waited all day Saturday and Sunday on that phone call. When 9:00 pm Sunday arrived, I was distraught and disgusted by the company's apparent lack of respect for my loss. I called the number provided on the website and was received by an answering service. This was the same answering service that a message was left with on Friday night. The answering service was unable to provide specific information concerning Tinkerbell. I requested the advertised "full-time funeral director" call me back so I could figure out where my pet was. I received a call back from Jullian. Jullian first told me she didn't know where Tinkerbell was, in addition to not having any record of her existence. Later in the conversation, Jullian said Tinkerbell was "probably at UGA still". At the end of our conversation, Jullian admitted Tinkerbell was at UGA. When asked how she suddenly acquired this new knowledge, Jullian said they didn't pick up pets on the weekends. I mentioned the website and the statements about 24-hour service. Jullian became very rude, argumentative, and arrogant. She said their company has "regular business hours". She told me that I was being outrageous for asking for anything more from the company. I told her I only wanted a phone call. She said I would receive one next week. She also claimed that I "inconveniencing" her when I made her pull her car over to the roadside to speak to me. We ended the conversation with me requesting a phone call from Jullian's boss. I waited on the second phone call for about an hour. In the interim, I contacted UGA and requested a different company pick Tinkerbell up. I never received a call from Deceased Pet Care, so I called Jullian back. She was again argumentative and cold. I cancelled her services. The level of service I received from Deceased Pet Care was deplorable. I expected a phone call at least by Saturday and never heard anything. I expected a kind, respectful, caring funeral director, but spoke to Jullian instead. I can't believe this company is recommended by Dale Cardwell. Apparently Dale Cardwell hasn't gone through the heart wrenching experience I went through after losing my loved one. I truly believe this company is misleading its customers with false advertising and terrible service.
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Reason of review:
Poor customer service
1 comment

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