Death Valley Hot Springs
Death Valley Hot Springs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Death Valley Hot Springs reviews show a long‑time visitor noting medium price level, appreciation for past improvements, and recent recommendations to take flashlights or headlamps and to complain at the office or post complaints; reviewers value Exchange, Refund and Cancellation Policy and customer service.
Key Takeaways for Future Customers
- Bring a flashlight or headlamp for private rooms and restrooms.
- Expect medium pricing and check the exchange, refund and cancellation policy.
- Contact office staff for issues; customer service is a focal point in reviews.
Negative Feedback / Risk Areas
- No lighting in some private pools and restrooms reported, creating safety concerns.
- Hot tub temperatures reported below expected levels.
- Complaints about lack of an effective system to rotate guests and manage soak time.
Positive Feedback
Long‑time guests note property improvements over 20 years and find visits worth the price when operations go smoothly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Death Valley Hot Springs reviews show a long‑time visitor noting medium price level, appreciation for past improvements, and recent recommendations to take flashlights or headlamps and to complain at the office or post complaints; reviewers value Exchange, Refund and Cancellation Policy and customer service.
Key Takeaways for Future Customers
- Bring a flashlight or headlamp for private rooms and restrooms.
- Expect medium pricing and check the exchange, refund and cancellation policy.
- Contact office staff for issues; customer service is a focal point in reviews.
Negative Feedback / Risk Areas
- No lighting in some private pools and restrooms reported, creating safety concerns.
- Hot tub temperatures reported below expected levels.
- Complaints about lack of an effective system to rotate guests and manage soak time.
Positive Feedback
Long‑time guests note property improvements over 20 years and find visits worth the price when operations go smoothly.
Los Angeles, California
No lights in restrooms or private pools, no effective policy for rotating guests
- - No lighting in private rooms and restrooms, making it unsafe.
- - Temperature around 95F and no clear 30-minute private-room rotation.
Death Valley Hot Springs
It has been my pleasure to frequent Delight's Hot Springs Resort, now known as Death Valley Hot Springs, for about 20 years. I have witnessed and appreciated the improvements much to my delight and the delight of hundreds of fellow hikers I bring with me to soak and relax after hiking at Death Valley or China Ranch Date Farm.
Often I go expressly for a therapeutic soak just to soak and detox, not necessarily after hiking.
As I recall, the original cost to soak was $10, and now is $35, which is understandable and acceptable based on the property improvements over 20 years. It is in my opinion worth the price if all goes well.
However ...
First Complaint
On my latest visit the evening of Saturday January 10, 2026, I took 12 fellow hikers with me to soak and relax after hiking a long day in Death Valley. We were very disappointed and surprised that the private hot tub rooms and restrooms did not have any lighting whatsoever. We don't know whether the power was off, or the light bulbs were burned out (unlikely that every room had burned out light bulbs all at the same time), but it is not only very awkward and uncomfortable to stumble and fumble around in the dark, it is also very unsafe, because the hard cold floors are wet and slippery.
The website [https://deathvalleyhotsprings.com/] offers this invitation: "We would love to hear from you, and welcome you to our family owned Hot Springs.
Whether you have a question, a comment, or a booking request, please feel free to contact us anytime. You can reach us by phone or email. Our friendly and professional staff will be happy to assist you and make your vacation a reality." There is a phone number provided: 1-84*-***-****. However there is not a way provided to email on the website to make any comments, whether positive or negative.
Therefore I am writing reviews in other places since the company does not want reviews. (This is the first review for this company on Trustpilot as of this date January 13, 2026.)
Second Complaint
The temperature of the hot tubs was below what it should be, and what I have previously experienced, of approximately 100-105F. I would estimate the temperature to be closer to 95F.
Third Complaint
There has never been an effective system to remind people soaking in private rooms that the 30 minutes is up and time to rotate out to allow others waiting a turn. People who want to use a private room have no way of knowing how long the guests inside the private room have been there.
Due to complaints from guests who wanted a turn inside private rooms, I witnessed the cashier in the office shut down the office in order to go remind guests inside the private rooms it was time to give others a turn.
There is only one cashier in the office who manages the entire property, to include checking in and out for lodging guests, soaking guests, managing the temperature of the pool and hot tubs, etc. In all the 20 years, there has never been an effective system to manage this 30 minute time limit for rotation.
Denis Murdock, Henderson, Nevada
User's recommendation: Take flashlights or headlamps, complain at office and post complaints
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