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Do not buy physical items from them.

I placed an order with dead.net for a hoodie and a beach towel in early Dec 2019. Both were listed as in stock and ready to ship at the time. I was also charged immediately. Granted, it was before the holidays, so certain delays are expected. However, after a week or so with no updates, I called and emailed CS to get some sort of timing on when I would get my items. At first, they noted to me that they did not know when they were going to be able to ship them - and also said that they didn't have information on the towel and whether it was even in stock. One person even admitted that they "oversold" it. Finally, they were able to ship out the hoodie and I got it the first week of Jan. The towel still showed as in stock that week and I checked on the order. They said - "Unfortunately, we do not have an estimate as to when/if the item(s) you have ordered will be back in stock. Due to this, we would like to provide you with the following options: We cancel your order, process any applicable refunds and/or reverse any outstanding authorizations to your credit card. You continue to wait for your order to process and ship. Once your order ships, you will receive a shipping confirmation email." Remember, they already have my money for this. I noted back to them that how could it not be in stock if the website shows it available. ! provided them with a screenshot. They said they didn't know that and would correct it - spoiler, they didn't. On Jan 13, they issued me a refund that took a week to get back to my credit card - in itself BS. So, lesson learned - do not buy anything from them.
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ID
#1779257 Review #1779257 is a subjective opinion of poster.
Service
Dead Net Shipping Service
Pros
  • Nice merch
Cons
  • Terrible purchasing experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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