De Vere Hotels
De Vere Hotels Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
De Vere Hotels has a 1.0 star rating from 1 customer and consumers are mostly dissatisfied; rating distribution is 100% unfavorable. Reviews cite problems with billing and customer service and note the price level of this organization is high.
Positive Feedback
Guest expected a treat and praised the idea of a superior room when booking; no operational positives were confirmed in the latest review.
Negative Feedback / Risk Areas
- Room quality mismatched advertised photos and cleanliness/maintenance issues were reported.
- Front desk response was dismissive, reflecting broader customer service concerns.
- Complaints mention billing practices alongside dissatisfaction with value for the price.
Key Takeaways for Future Customers
- Check recent De Vere Hotels reviews and photos before booking to confirm room standard.
- Confirm cancellation, billing and refund policies in advance given reported billing issues.
- Be prepared to contact management about customer service shortcomings if problems arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
De Vere Hotels has a 1.0 star rating from 1 customer and consumers are mostly dissatisfied; rating distribution is 100% unfavorable. Reviews cite problems with billing and customer service and note the price level of this organization is high.
Positive Feedback
Guest expected a treat and praised the idea of a superior room when booking; no operational positives were confirmed in the latest review.
Negative Feedback / Risk Areas
- Room quality mismatched advertised photos and cleanliness/maintenance issues were reported.
- Front desk response was dismissive, reflecting broader customer service concerns.
- Complaints mention billing practices alongside dissatisfaction with value for the price.
Key Takeaways for Future Customers
- Check recent De Vere Hotels reviews and photos before booking to confirm room standard.
- Confirm cancellation, billing and refund policies in advance given reported billing issues.
- Be prepared to contact management about customer service shortcomings if problems arise.
Turn one complaint into a collective action
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Verified Reviewer
Not as advertised
- - Photos showed a light, airy room; the real room was dark.
- - Window blind won't open; no view.
- - Bedside light had no bulb; bed was uncomfortable.
We booked a superior room based on the photos on your web site they looked light and airey. What we got was more like a dungeon and the decor matched the pictures of a guest room.
You cant see out of the window and the blind wouldnt open surely this should have been dealt with before the room was let. Come to go to bed, bedside light has no bulb. Come to get into bed you can feel every spring and the frame of the bed, my partner and I rolled together all night . My husband has severe arthritis and found moving in the bed very difficult.
We questioned the receptionist about the room and she insisted it was a superior room we said how disappointed we were hut she just smiled.
This weekend was a treat. Wished we had gone to Premier Inn where the service is second to none
Preferred solution: Full refund
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