New Reviewer

Wrong product shipped

NO ONE EVER ANSWERS THE DAMN PHONE.

User's recommendation: Don’t waste your time with ddmtuning.

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ID
#2147008 Review #2147008 is a subjective opinion of poster.
Location
Montgomery, Alabama
New Reviewer

Lost package

I never received my package of LEDs and hids lights. I think it got lost due to the coronavirus outbreak. I called USPS because they had it last and they dont know where it is. DDM does not offer insurance on mail so usps is telling me I'm SOL. I've bought numerous amount of hid kits from you guys and was wondering if I can have it resent to me or some kind of compensation? It's been about a month and a half since I order.
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ID
#1884699 Review #1884699 is a subjective opinion of poster.
Loss
$148
Preferred solution
Deliver product or service ordered

PLEASE STAY AWAY From DDM Tuning

Too bad, there isn't a "0" star, so I have to select "1" star, DDM Tuning sold cheap products with defective parts, they don't stand behind their products, horrible customer service. *** PLEASE STAY AWAY*** from this company, especially the Huntington Beach branch. Don't recommend you buy from them, you'll regret it. I bought 2 complete sets of HID (D4S & H11) with a life time warranty in Huntington Beach store, after few months, 1 D4S bulb was dead, I brought it in, they gave me a hard time for exchange with too many excuses, they recommended to buy another pair, why would I have to buy another pair while my HID bulbs are under life time warranty? I gave up on that one and ended up buying another pair from somewhere else. Recently, a set of H11 were acting up, I spent more than 1 hour driving from my house to the same store (Huntington Beach store), hopefully they will give me an exchange because those bulbs are under lifetime warranty. The sales person (Stefan) gave me hard time and excuses for exchanging those HID bulbs, he said it will take him couple hours to test the bulbs, I don't have couple hours to stay for that, I asked him nicely to have another pair because they're under lifetime warranty, he said "NO". Again he recommended to purchase another pair, they always want to sell, not provide a good service. I'm so dissappointed, I just wasted my time and money for DDM Tuning products. Salesman (Stefan) at Huntington Beach store has an attitude, bad customer service skill , he acted like he owns that place, don't have much knowledge about the product. Don't waste your time and money with DDM Tuning products
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ID
#891692 Review #891692 is a subjective opinion of poster.
Location
Huntington Park, California
Reason of review
all of the above

DDM No lifetime warranty

Their lifetime warranty is a rip off. you have to pay for the replacement and shippings fee which equal to buying a new kit. They say one thing and charge you and arm and a leg on the final replacement order. recieved the upgrade kit but did not work correctly. email them the problem. they told me to return the item for even exchange new kit. had to pay for the return shipping. they email back that i've to pay extra for the new replacement. decide to cancel order and they said ok but charge me a restocking fee which the email said waived. that really BS! Was told don't believe everything on the internet till i had the bad experience with them.
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ID
#868886 Review #868886 is a subjective opinion of poster.
Location
Houston, Texas
Product
Ddm Tuning Hid Conversion Kit
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

Dont buy from DDM Tuning

DO NOT WASTE YOUR TIME had a few HID ballets replaced under warranty and they send the wrong ones back let them know, ok no big deal. Weeks later I get them back 1 regular and 1 slim and I'm like WTF and now there telling me the one isn't there's. Dont buy anything from this *** company. There are no reviews on there site and if you do a search you will see how *** they are.They can keep the china junk and hope they go under so no one has to deal with them ever again. HIGHY pissed not dealing with them NO MORE.
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ID
#366370 Review #366370 is a subjective opinion of poster.
Location
Livingston, New Jersey
Loss
$120

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