Mynor Odk
map-marker Montgomery, Alabama

Wrong product shipped

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

NO ONE EVER ANSWERS THE DAMN PHONE.

View full review

User's recommendation: Don’t waste your time with ddmtuning

Joseph P Rze

Lost package

I never received my package of LEDs and hids lights. I think it got lost due to the coronavirus outbreak.

I called USPS because they had it last and they dont know where it is. DDM does not offer insurance on mail so usps is telling me I'm SOL.

I've bought numerous amount of hid kits from you guys and was wondering if I can have it resent to me or some kind of compensation? It's been about a month and a half since I order.

View full review
Loss:
$148

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Huntington Park, California

PLEASE STAY AWAY From DDM Tuning

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Too bad, there isn't a "0" star, so I have to select "1" star, DDM Tuning sold cheap products with defective parts, they don't stand behind their products, horrible customer service.

*** PLEASE STAY AWAY*** from this company, especially the Huntington Beach branch. Don't recommend you buy from them, you'll regret it.

I bought 2 complete sets of HID (D4S & H11) with a life time warranty in Huntington Beach store, after few months, 1 D4S bulb was dead, I brought it in, they gave me a hard time for exchange with too many excuses, they recommended to buy another pair, why would I have to buy another pair while my HID bulbs are under life time warranty? I gave up on that one and ended up buying another pair from somewhere else.

Recently, a set of H11 were acting up, I spent more than 1 hour driving from my house to the same store (Huntington Beach store), hopefully they will give me an exchange because those bulbs are under lifetime warranty. The sales person (Stefan) gave me hard time and excuses for exchanging those HID bulbs, he said it will take him couple hours to test the bulbs, I don't have couple hours to stay for that, I asked him nicely to have another pair because they're under lifetime warranty, he said "NO". Again he recommended to purchase another pair, they always want to sell, not provide a good service. I'm so dissappointed, I just wasted my time and money for DDM Tuning products. Salesman (Stefan) at Huntington Beach store has an attitude, bad customer service skill , he acted like he owns that place, don't have much knowledge about the product.

Don't waste your time and money with DDM Tuning products

View full review
Reason of review:
all of the above
Anonymous
map-marker Houston, Texas

DDM No lifetime warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Their lifetime warranty is a rip off. you have to pay for the replacement and shippings fee which equal to buying a new kit.

They say one thing and charge you and arm and a leg on the final replacement order. recieved the upgrade kit but did not work correctly. email them the problem. they told me to return the item for even exchange new kit.

had to pay for the return shipping. they email back that i've to pay extra for the new replacement. decide to cancel order and they said ok but charge me a restocking fee which the email said waived.

that really BS! Was told don't believe everything on the internet till i had the bad experience with them.

View full review
Reason of review:
Poor customer service

Preferred solution: Full refund

blow m Xpc
map-marker Livingston, New Jersey

Dont buy from DDM Tuning

DO NOT WASTE YOUR TIME had a few HID ballets replaced under warranty and they send the wrong ones back let them know, ok no big deal. Weeks later I get them back 1 regular and 1 slim and I'm like WTF and now there telling me the one isn't there's.

Dont buy anything from this *** company.

There are no reviews on there site and if you do a search you will see how *** they are.They can keep the china junk and hope they go under so no one has to deal with them ever again. HIGHY pissed not dealing with them NO MORE.

View full review
Loss:
$120

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article