DD Moving and Storage

D&D Moving moved damaged almost every piece of furniture we own. They changed the price on us half way through the move and would not tell us where our possessions were until I paid them the inflated price.

My things were supposed to have been in climate controlled units but they were not. The owner is a ***. I wouldn't let them move my trash to the curb.

They'd screw it up.

I was planning to move a whole house of approximately 4,000 sq ft. D&D was contacted and Dan came out to gather information about the move. The move was to cover all furniture, laundry room, 1 refrigerator, and boxes. Additionally, a packing crew was to arrive a day before the move to pack what my wife and I could not. The walk through with Dan took only about 10 minutes. When the quote came in, it included all the items I wanted. He included 150 boxes to be included with the move.

The first issue was the packers. While they were good in what they did, I was informed that boxes provided by the company were being billed separately and were not included in the quote. A closer review of the quote indicated that while the packers were in fact included on the quote, if they packed a box provided by D&D, the charges were very expensive. Small / medium boxes were billed at $10 each. Large boxes and wardrobes were billed at $20 each. By the time, this was pointed out; I was $810 over the estimate. I contacted Dan about this and his response was they were audited by TxDot and they were following accepted practices. That’s really great……(sarcasm). He was useless….

The next issue was the equipment. I was expecting a large moving van such as an 18 wheeler, given the amount to be moved. What I got instead was a 1 ton Chevy truck with a goose neck trailer. This setup was quickly overwhelmed by the volume of the move. A discussion was held to determine what to do…..I checked the quote and discovered that additional trucks and equipment was not included in the quote, so even more expense. I told them not to get the truck, just get the furniture on board, so we could at least get this done.

To continue this nightmare odyssey, the loaders were basically the same as the packers. With the addition of a young high school boy and one other person, this team began loading the trailer. There was no loading plan provided, it was all a “best” guess as to what went on the trailer. These people had no clue as to what remained in the house when it was all said and done. Further, the loaders seem to lack basic tools for disassembly of things like the washer and dryer. One of them was attempting to disconnect the water lines on the washer with a pair of electrician’s pliers. All he accomplished was to scrape the brass on the hose fitting. I provided his a set of “Channel” lock pliers. They didn’t have even a pocket knife to use. Additionally, they were clueless on how to remove a refrigerator from the utility room. After about 30 minutes of watching them, I showed them how to remove it. They could figure it out. It was frustrating to say the least. Finally, when the team finished loading the trailer, they simply stopped. They did not bother to consolidate any remaining items in a single location; boxes and furniture were simply left where they stood. Most boxes had some form of ID on them, at least what room in which they were packed, but many had no indication of what was in them or who packed them.

The remaining boxes and furniture, I moved by myself using a 26’ U-Haul truck. This took 2 days of back breaking work and about an additional $450. This is far cheaper than paying D&D to mismanage.

In the end, D&D claims on their web site to provide a unique customer experience….and they did. It was one of the most frustrating, aggravating, and disappointing experiences I have ever had. They may be fine for small moves, such dorms, offices, or small apartments. But for large whole home moves, use a big name company, such as Mayflower or Allied. They may cost a little more, but they are worth it. This was a joke and it was on me. Customer relationship management was extremely poor. It must have been obvious to Dan this kind of move was totally beyond his company’s capability, yet he took the order anyway. These people do give a good flip, except to get a check. As John Pinette would say….D&D Movers, I say NAY, NAY.

Patrick Brown

Patrickmbrown7750@***.com

Dont' use D&D Moving and Storage, College Station, TX, Used D&D Moving and Storage, College Station, TX for a move from house to storage (10 miles) and back while floors were being replaced after a water line break. The company did more damage to property then previous moves of the same property from Germany to Japan to College Station (16,000+ miles).

Owners/managers condescending and are too busy to supervise their employees properly. Their insurance company is even worse. The D&D employees tell you that you have 90 days to file a damage claim but their insurance company does not honor any damage claims that are not noted at time of delivery. This is not in line with the industry standard of 90 days.

The company employees ridicule the D&D Moving and Storage packing team calling it the "A Team" of old television fame; known for destroying things and ignoring authority. The company ties itself to the Aggie Business Code but their actions just drag down those companies that actually adhere to that code.

Bad move, worse insurance, minimal to no employee supervision or accountability. Would not recommend this company to move trash to the dump.

About 2 months ago we used D & D Moving for our residential move - they were very $$$$; however you usually get what you pay for, except, not in this case. D & D was provided with a complete list of furniture that was going to be moved along with an estimated number of boxes; at which point we were notified that they charge $350 for any size flat-screen tv - we actually decided to move the tv ourselves, and not pay the extra fee....After nearly 10 hours of moving from a 2 bedroom apartment to a 3 bedroom home (way too long) the "head" mover broken a spindle in our staircase and they had mishandled our furniture and scratched our walls - little to say, after a long day, we didn't need this to happen, especially to a brand-new home!

The "head" mover was also pissed at me because I made him write on the invoice that they caused damages, because I knew it would be an issue later on - and of course, it was. I first contacted D & D moving via email, as I had in the past to schedule the move, to let them know of the damages, and after numerous (nearly 25+ emails) and with no prevail, it's 2 months after the fact, and they still won't take responsibility for the damages caused by their movers. I find it appalling that businesses act like this, and think they are going to get away with treating a first-time home owner with such disrespect and neglegance. I have filed with the BBB against them regarding their lack of response to the damages, and had also given them a date to which things needed to be settled, and again, with no response from D & D Moving, we will be filing a small claim against them seeking not only our fees for the damages, but our court and attorney fees as well.

While the amount for the damages to be repaired is approximately $272.00, and not a large amount (considering we paid over $1000.00 to move) it comes down to principle and how businesses who are supposed to be providing a service should guarantee their service and workers providing the service.