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DCH in temecula has horrific customer service

We went to Chrysler dealership in Temecula CA. to lease a new 200 for my grandsons' 16th birthday about the 4th of July this year and after the first day it has been a customer service nightmare. We have made 13 trips back and forth to the dealership. The dealership has screwed up the paperwork thee times and the media center in the car was jacked from the first day.After several more trips down to DCH they finally said,oh ok we will order a new one One month and several days later.. it is finally in and say it will take TWO DAYS to put it in and ..no we do not have loaners, but you can drive down and rent a car..needless to say I will NEVER buy,lease or even drive by DCH again.Horrible experience! Charlene Couchey
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#331288

DCH Chrysler Jeep Dodge of Temecula is totally committed to our customer’s satisfaction and we strive to delight our customers with an outstanding customer experience. We have contacted the reviewer Sherryc2u directly to apologize and address the issues with her experience.

We are also taking corrective actions to ensure that our customers continue to receive the service they deserve. We hope that Sherryc2u will give us an opportunity to earn her trust again and that DCH Chrysler Jeep Dodge of Temecula will once again be her dealer of choice.

ID
#256253 Review #256253 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$22000

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