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DCH Honda of Mission Valley

DCH Honda of Mission Valley

www.dchhondaofmissionvalley.com
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1.0 out of 5
Based on 1 review from registered users.
1.0
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1 rated review | Is this your business?
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DCH Honda of Mission Valley Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

DCH Honda of Mission Valley has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation is to choose another dealership. DCH Honda of Mission Valley reviews highlight a failure to honor a pre-sale agreement.

Positive Feedback

There are no positive remarks in the available review; no staff praise or service wins were reported.

Negative Feedback / Risk Areas

  • Customer reports unmet promises and poor follow-up, a core DCH Honda of Mission Valley customer complaints example.
  • Alleged rude sales management and delayed or missing refunds for a reimbursed part.

Key Takeaways for Future Customers

  • Verify written agreements and track promised repairs before finalizing purchase.
  • Be prepared to escalate billing or refunds and document all customer service interactions.
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Kristin Y Urw

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Failure to Honor Pre-Sale Agreement

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1.0
AI Highlights
  • The reviewer calls Todd Harrlet a liar and rude; won't recommend the dealership; promised safety fix not done; refund of $66.54 not issued.

Do yourself a favor and choose another dealership! There are plenty of dealerships that have integrity and care about their word.

Todd Harrlet, the sales manager, is a liar and very rude. I would not recommend this dealership to my worst enemy. In my purchase contract, I was told (in writing) that a safety issue would be fixed. After 7 days with no contact, I called the salesman and inquired.

He told me he would call me the next day, but he did not. At 10 days, I purchased the part myself, and at 14 days, I was called to bring my car in for a detail! I asked to have the sales manager call me two hours later. He called and was rude on the phone when I told him he needed to reimburse me for the cost of the part.

He hung up on me! After filling out reviews on Yelp and another site, I was put in touch with Jeff Chapin and was told he was the real sales manager. The problem is that with this dealership, birds of a feather flock together. I have been back and forth with Jeff for two months.

He has promised me that he will refund me. He has even gone so far as to send me an email saying, "CHECK IS IN THE MAIL." This was on 12/8/23.

Still no check. Why is it so hard to reimburse me $66.54?

Loss:
$67

Preferred solution: Full refund

User's recommendation: To Choose Another Dealership

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