Ms k Bqc

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| map-marker Calabasas, California

Master key fob not delivered as promised

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DCH Auto Group - Master key fob not delivered as promised
Updated by user Dec 14, 2021

DCH ignored my email. And the dealer (Calbasas Audi) refuses to honor their written IOU

Original review Nov 19, 2021
Hi, I leased a new audi from Audi of Calabasas in September
They did not provide me with the master key fob.
The sales man told me AFTER I signed that I would not get it based on chip shortage. OK I get that, but why did you not tell me before I signed.

I would honestly not have purchased. Because the car is useless (can not start) if I lose the one key they gave me. And the fact Audi is producing thousands of cars and just released the 2022 models with fobs makes me believe it is fraud??? Again the car will not start if the one key is lost or becomes defective.
After constantly calling them, the manager texts me that I will have what I paid for by end of October 2021.

Well today is November 14th and no master fob key.

I have the IOU in writing and his text.
Can anyone please help me? I simply want what I paid for and what was promised to me in writing by end of October 2021.
Thanks
View full review
Loss:
$750
Cons:
  • Liars

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this Audi dealer in Calabasas

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