New Reviewer

Missing parts from delivery

Very upset because missing parts from delivery and tried calling customer service but recording said have to email them and I can find there email to do that. So really disappointed for the price I paid.
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ID
#3670974 Review #3670974 is a subjective opinion of poster.
Location
Lowville, New York
Loss
$748
Preferred solution
Deliver product or service ordered

Waiting on my futon order it keeps getting moved back something about wood

Just wondering when I might expect my order I know it was moved back a couple of months for lack of wood 817938**** 4323 garden path ln Mansfield texas 76063 Rodney black ty for your understanding
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ID
#3593445 Review #3593445 is a subjective opinion of poster.
Location
Mansfield, Texas
New Reviewer

Have not received order placed November of 21

Been waiting for months for this order!!! Not happy!!! Youre good at taking the money! But no order!

User's recommendation: Would not recommend this store.

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ID
#3369822 Review #3369822 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Been waiting for order since November of 21 !!!!!

Just havent received order , you took your money though!! Getting very upset and mad about this thing
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ID
#3369731 Review #3369731 is a subjective opinion of poster.
Location
Deland, Florida
Preferred solution
Let the company propose a solution

Order

Places an order still cant get any information when the order will be shipped. The customer service phone number is not working. The email is not working. Unfortunately I read the reviews after I placed my order. All reviews are negative. The company never shipped anything just takes your money.

User's recommendation: Do not buy anything from this company.

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ID
#2813571 Review #2813571 is a subjective opinion of poster.
Location
Miami, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order 263936

I placed the order and never received a shipping date . The phone that you provided is not working. All reviews about your company are negative. Unfortunately I read after placed my order. Its not possible to get any information.
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ID
#2813396 Review #2813396 is a subjective opinion of poster.
Loss
$112
Preferred solution
Deliver product or service ordered
New Reviewer

Poor Customer Service

I ordered a futon cover and they sent me a smaller cover than dimensions specified on their website. This was a mistake on their part, however, they require that I pay for the return shipping and the, so-called "free" shipping for sending me the wrong size cover. Furthermore, after sending them photos showing the incorrect measurement, they still will not take responsibility for the item being the wrong size. I've sent several emails and made calls with no resolution.

User's recommendation: Buy somewhere else.

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ID
#2469478 Review #2469478 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$138
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Property arrived damaged in package

DCG Stores - Property arrived damaged in package
Update by user Oct 27, 2020

DCG Stores made sure they helped me with my situation. And they resolved the issue properly. This company deserves 5 star review.

Original review posted by user Sep 27, 2020
I order a futon frame and it its broken.how can i return it or get my money back. Im very disappointed with this order and will demand a refund.
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ID
#2194189 Review #2194189 is a subjective opinion of poster.
Loss
$401
Preferred solution
Please replace the broken item.

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