New Reviewer

Poor Customer Service

I ordered a futon cover and they sent me a smaller cover than dimensions specified on their website. This was a mistake on their part, however, they require that I pay for the return shipping and the, so-called "free" shipping for sending me the wrong size cover. Furthermore, after sending them photos showing the incorrect measurement, they still will not take responsibility for the item being the wrong size. I've sent several emails and made calls with no resolution.

User's recommendation: Buy somewhere else.

View full review
#2469478 Review #2469478 is a subjective opinion of poster.
  • Poor customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Property arrived damaged in package

DCG Stores - Property arrived damaged in package
Update by user Oct 27, 2020

DCG Stores made sure they helped me with my situation. And they resolved the issue properly. This company deserves 5 star review.

Original review posted by user Sep 27, 2020
I order a futon frame and it its can i return it or get my money back. Im very disappointed with this order and will demand a refund.
View full review
#2194189 Review #2194189 is a subjective opinion of poster.
Preferred solution
Please replace the broken item.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article