New Reviewer

Poor Customer Service

I ordered a futon cover and they sent me a smaller cover than dimensions specified on their website. This was a mistake on their part, however, they require that I pay for the return shipping and the, so-called "free" shipping for sending me the wrong size cover. Furthermore, after sending them photos showing the incorrect measurement, they still will not take responsibility for the item being the wrong size. I've sent several emails and made calls with no resolution.

User's recommendation: Buy somewhere else.

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ID
#2469478 Review #2469478 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$138
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Property arrived damaged in package

DCG Stores - Property arrived damaged in package
Update by user Oct 27, 2020

DCG Stores made sure they helped me with my situation. And they resolved the issue properly. This company deserves 5 star review.

Original review posted by user Sep 27, 2020
I order a futon frame and it its broken.how can i return it or get my money back. Im very disappointed with this order and will demand a refund.
View full review
ID
#2194189 Review #2194189 is a subjective opinion of poster.
Loss
$401
Preferred solution
Please replace the broken item.

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