DC Yellow Cab. Not honoring reservations

I called last night to reserve a taxi for 5:30 am the next morning to take me to the bus stop and my bus was leaving at 6:15 (the trip shouldn't take more than 20 minutes this early in the morning). First of all, the person handling the reservations seemed to just want to get rid of me. She asked the questions as quickly as possible and then simply hung up the phone. But this is understandable if there was a high call volume. I waited for the taxi until 5:40 and then called to see what the problem I was. I was told that they couldn't the taxi on time and that this isn't included in the reservation ( to be fair there was some light rain, but nothing serious ). Not only the cab didn't show up but the customer service person couldn't tell me when would the cab arrive. I missed my bus
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ID
#225982 Review #225982 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$20

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Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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