dbrand

I was sent the wrong product and submitted a ticket the same day a week ago. I still have not received a return response other than the automated initial reply.

They have no contact number. I am extremely frustrated that I cannot progress my issue further. I have purchased from them before with good results. They have been a great company with great products, but this is a very weak link in their business model.

To the extent that it is ruining my opinion of their company. Before I placed this order, I even tried to convince my friends and relatives to buy their products. It's crazy. I feel like a fool for strongly backing them, and then this happens!

I hate it! I feel like I'm complaining to a wall.

I expect a company to respond. My only other option is to share my experience and no longer do business with them.

I ordered two products, first thing, took forever to get any info on my order and receive it. Two, I sadly got rid of my computer that I had ordered the skin for so I contacted Dbrand requesting a refund, and a so called robot responded asking for me to send pictures which I did and they never responded.

I have contacted them almost 5 times and still the same robot response. How do they expect to provide great customer service and for customers to come back when they dont even respond or even try to make the customers happy?

Definitely not working with Dbrand ever again. No recommending them to any of my friends or family members.