dbrand Reviews
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
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dbrand Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
dbrand has a 2.2 star rating from 4 reviews, with 75% unfavorable feedback. Consumers report good products historically but mostly dissatisfied by slow turnaround, poor customer support, high price, and concern over billing and refunds.
Key Takeaways for Future Customers
- Expect quality skins but check dbrand reviews for service experiences.
- Prepare for slow replies and use ticket system; no phone support noted.
- Document orders for refunds or exchanges.
Negative Feedback / Risk Areas
- Frequent customer complaints about automated responses and no follow up.
- Refunds, exchanges, and billing issues reported repeatedly.
- Shipping delays and wrong items received.
Positive Feedback
Some customers praise product quality and occasional fast replacements when support responds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
dbrand has a 2.2 star rating from 4 reviews, with 75% unfavorable feedback. Consumers report good products historically but mostly dissatisfied by slow turnaround, poor customer support, high price, and concern over billing and refunds.
Key Takeaways for Future Customers
- Expect quality skins but check dbrand reviews for service experiences.
- Prepare for slow replies and use ticket system; no phone support noted.
- Document orders for refunds or exchanges.
Negative Feedback / Risk Areas
- Frequent customer complaints about automated responses and no follow up.
- Refunds, exchanges, and billing issues reported repeatedly.
- Shipping delays and wrong items received.
Positive Feedback
Some customers praise product quality and occasional fast replacements when support responds.
New Windsor, New York
Hello robots, I hope all is well. I...
- - Ordered grip and ultramatte teardown skin for iPhone 17 Pro.
- - After official installation, the skin peeled at the ramp from camera plateau.
Hello robots, I hope all is well.
I recently ordered the grip and the ultramatte teardown skin for the iphone 17 pro.
Despite following the official installation procedure exactly, the skin started to peel off at the ramp from the camera plateau to the rest of the back of the phone.
Initially this wasnt too grave of an issue since I just kept pressing it back into place with my fingers, however unfortunately now the middle part of the part of the skin that comes into contact with the ramp has dents, so I would greatly appreciate a permanent solution.
Thank you,
Raid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Exchange
- - Case isn't included with the skin; seeks credit.
- - Old case/skin fell apart but still works.
- - Can't access account; password reset email pending.
What Happened!!!
However, listen I was ordering f a skins and a case. I thought the case would be included with the skin. But it was not!
Can I send the skin back and have that go towards another order of the skins and case that I need desperately? The Case & skin I ordered from you years ago has fallen apart (have tapped it together) now.
but it's still working, amazingly!!!
I dropped my phone so many times! I have problems with muscle strength. And every time I am I'm praying that my screen hasn't broken! And it hasn't!
Every time I pick it up I'm like please please not be broken!!!
Yesterday was a bad day. I must have dropped it three times...ugh!
Ok... enough soap box rhetoric!
You guys feel me?!!
On top of all this I can't find my order number and I I'm not allowed into my account because it says I don't have the right email or password which I know I do...
Waiting to be sent the process of putting in the new password but I still haven't gotten an email.
Whatever! Please can you help me out??
Please advise asap...
Preferred solution: EXCHANGE
User's recommendation: At this time, 10:58, 12/14/25 to reply to my email. You be the judge...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I was sent the wrong product and submitted a ticket the same day a week ago. I still have not received a returned response other than the automated reply. They have no contact number.
- - Wrong product was sent and a ticket was filed a week ago.
- - Only automated reply has been received and there is no contact number.
Company fixed the issue and I have been provided with apology. I received an apology for the delay stated to be high volume of business experienced through the holiday sales.
They shipped the correct product and I eventually got it. In the end they came through, but a quicker response would have been a much more satisfying thing.
They have no contact number. I am extremely frustrated that I cannot progress my issue further. I have purchased from them before with good results. They have been a great company with great products, but this is a very weak link in their business model.
To the extent that it is ruining my opinion of their company. Before I placed this order, I even tried to convince my friends and relatives to buy their products. It's crazy. I feel like a fool for strongly backing them, and then this happens!
I hate it! I feel like I'm complaining to a wall.
I expect a company to respond. My only other option is to share my experience and no longer do business with them.
- Products have been great in the past
- Poor customer support
Preferred solution: Either the correct product if it can be provided in a timely manner or a full refund.
Bellevue, Washington
Excellent response to a grip case failure.
Support request for an initial response in 1 hour and it was midnight their time. Failure accepted in three days. Replacement shipped 2 days after that.
User's recommendation: Company backs their products and responds quickly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI placed an order for screen protector since 25/9 but as am sending this now, I haven’t heard from them and I emailed them several times no response
The reviewer tried to contact the company before posting this review.
I will never on earth recommend dbrand to someone else nor will I order from that company again, its so frustrating and very unfair.
Johannesburg, Gauteng
Disgusting customer service
- - Ordered glow circuit products on Nov 28, 2024.
- - Not received yet; two tickets opened; refund requested for $95.
I ordered the glow circuit products on the 28th of november 2024. Still havent recieved it and keep getting automated responses.
i opened 2 tickets and still nothing. i requested for a refund now in hopes to recover my money as these guys dont care for their customers.
NEVER buy from them! its absolutely riddiculous and appauling.
Loss of $95
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
- - Order info took forever and delivery was slow.
- - Requested a refund for the skin but received automated replies.
- - No resolution followed my messages.
I ordered two products, first thing, took forever to get any info on my order and receive it. Two, I sadly got rid of my computer that I had ordered the skin for so I contacted Dbrand requesting a refund, and a so called robot responded asking for me to send pictures which I did and they never responded.
I have contacted them almost 5 times and still the same robot response. How do they expect to provide great customer service and for customers to come back when they dont even respond or even try to make the customers happy?
Definitely not working with Dbrand ever again. No recommending them to any of my friends or family members.
User's recommendation: Never
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