Dayrise Residential

March 4, 2024

Mrs. Queen

11575 Pearland Pkwy 4205

Houston, TX 77089

832-720-****

To Whom It May Concern:

I am writing to let you know that as of March 4, I vacated unit 4205 at 11575 Pearland Pkwy Houston, Texas 77089.

The key to the property has been handed to the manager, Shelly Porter. I have been a resident of this apartment complex since October 27, 2016. I started as a resident in unit 8305. I moved to unit 11102, and then moved units again to 4205.

The reasons I vacated this apartment are as follows.

Firstly, I no longer feel comfortable as a resident of this property. In September 2019, after the loss of my two brothers, back-to-back, I had to move from the first-floor apartment unit 8305 to accommodate my mothers needs for her wheelchair accessibility during her visits. Upon moving, I was not required to reapply for unit 11102. After the passing of my mother in August 2023, I moved back to my old floor plan and was told that I was made to reapply for unit 4205 with a credit check and as a new tenant, and management only gave me a few hours to move from a three bedroom to a two-bedroom apartment.

That was excruciatingly hectic.

In September 2022, management sent me a notice with late charges stating that my rent was late, and I had to go buy a money order including late fees at HEB. When I called my bank, they told me that the leasing office had already cashed their check. Come to find out that they had applied the payment to my old unit of 3 years ago instead. At that time, HEB was unable to refund my money due to company policy, and I was stuck with the money orders, which was a big mess because the money orders were made out to the Park Avenue Apartment.

It took almost two weeks to get my money back and turned out to be a major inconvenience for me.

In August of 2023, my A/C stopped working at night in 94 degrees weather. I contacted emergency maintenance, leaving several messages on the voicemail. Sam took 4 days to get to my unit. He got here, attempted to fix my unit, but he didnt get it fixed.

Then said to me that "I fixed other items, but l forgot to fix the A/C". Although, he did apologize for forgetting to fix it. Snakes are another issue, I have seen 3 snakes, two in my unit and one outside my door, the largest was approximately 4 feet long. I called to report it to the leasing office, but no one came to help, my son had to come kill one of the two snakes that were inside the house, and he chased the second snake out the door.

There are so many Possums, Raccoons, and Armadillos always around the trash dumpster. I always had to take my trash to my work dumpster because I leave home when it is dark and come back home late, this is when the animals are out by the dumpster.

After being a resident here for 71/2 years, I feel like Im always disregarded whenever I try to talk to anyone in the office. They have become ruder and ruder over the years, that it makes it very uncomfortable to communicate with them whenever I need anything. When I was required to reapply for my most recent unit, they made the process so tedious by asking for documents that seemed very unnecessary for the lease of an apartment, such as W-2 form and tax papers, 6 months of check stubs.

And considering my high credit score, no other leasing office has ever asked for that many months of check stubs or W-2, and tax filed forms before. One would have thought we were in the process of buying a house. Meanwhile, all I requested was a change of units.

I have always paid my rent on time except for one time when I traveled out of town but found a slip on my door stating that I had to pay a balance of 46 cents asap. When I first moved here in 2016, Ms.

Debbie was always very helpful, personable, and provided great customer service. Currently, Yvonne has the worst customer service and most horrible attitude. I have never had a problem or been a problem to anyone in all the years I have lived here.

The next item was the issue of the carport damage. On the same day of my move on August 22, there were some construction workers working with huge cranes during the remodeling of the apartment buildings across from mine.

I had to go to the office and ask if the people working with the crane could allow us to unload the truck. Several days later, they claimed that I had damaged their carport, which I was not aware of and of which there was no evidence of. I turned in the brand-new U-Haul, which had zero damage. Despite my response to the manager, they wanted me to pay for damages that I was not responsible for.

They went as far as to tell me that they would charge it to my renters insurance.

The straw that broke the camels back and the number one reason I was forced to move, is when I was blocked from making my rent payment through the portal. When I called the office regarding this issue of my rent payment, I was told that I must pay the carport damages before they can open the portal for me to make my rent payment. And since my portal use has been disabled, I can no longer, efficiently uphold my rent responsibilities, which has forced me to vacate.

For any further information you may reach me on 832.720.2348.

Sincerely,

Mrs. Queen

Unit # 4205

832-720-****