Skip to content
Dawn Travels

Dawn Travels Reviews

www.dawntravels.com
What is your customer experience with Dawn Travels?

Dawn Travels Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Dawn Travels has a 1.0 star rating from 3 reviews with 100% unfavorable feedback; consumers report poor customer service, high prices, and failed expectations.

Positive Feedback

Reviews contain no clear positives; few customers note initial booking communication but overall satisfaction is low.

Negative Feedback / Risk Areas

  • Repeated Dawn Travels customer complaints about missed services, long bus delays, and inadequate accommodation.
  • Reports of no refunds and disputed charges raise concerns about refunds and billing practices.
  • Poor on-the-ground customer service during Hajj and Umrah led to safety and logistics problems.

Key Takeaways for Future Customers

  • Check Dawn Travels reviews and verify customer service responsiveness before booking.
  • Confirm refund and billing policies in writing and consider alternatives for membership or auto-ship style packages.
  • Expect limited on-site support; plan contingency transport and accommodations.
View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Ifrah Wgc
map-marker New York, New York

Useless company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - They mishandled my Umrah visa.
  • - They charged $1,560 for 4 people and kept the service fee, which I do not recommend.

I got into trap into this company for planning my Umrah trip. I am on H1 visa here and they made a mess and didnt applied my application correctly.

They took 1560$ for 4 persons and didn't even refund a singly penny from service fee.

I highly recommend to not get into this company trap. Their CEO is big bogus fellow and so their company employees sitting in Pak

Loss:
$1560

Preferred solution: Full refund

View full review
Saeed G

Dawn Travels Worst Experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Dawn Travel provided poor service.
  • - No Dawn rep at Jeddah airport Aug 3, 2019.
  • - No private buses; govt buses arrived 5-6 hours late.

This is my first experience with dawn travel.I went to the hajj with my wife from Boston.The Service they provide worst.They are not capable to run the hajj program. When our group arrived at Jeddah Airport ,Aug 3rd, 2019,no dawn representative avaliable to provide assistance to hajjaj at airport.

They mentioned many things in the advertisement but they were failed to provide those services. They do't have any private buses and dawn travel only depend government provide buses.They told us the buses are coming but they never showed up on time as they said.Buses late 5 to 6 hours. Our mina experienced was very bad they put 60 hujjaj in one camp where we have to spend five days of hajj and air conditioned was not working properly.

I came every day to makkah at my hotel with other hajjaj to stay hotel during the day and spend around 1000 SR in transportation because mina tent they provide was not good as mentioned in ad.Administration was completely failed. I will not recommend anyone to go with Dawn Travel.

Loss:
$16000
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

View full review
Channon Pjt
map-marker New York, New York

Sharing my terrible experience.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Dawn travel led to distant Haram lodging and limited transport.
  • - Taxi charges rose after days; meals were poor; Madina hotel move forced overnight.

Please please please, don't go to Hajj with dawn travel, don't do the same mistake I did, you will suffer to the point that you can't worship in peace, they will put you in a cheap hotel far from Haram never a walking distance, they will provide transportation for just 2 or 3 days, after that you will pay a taxi to and from Haram, the taxi drivers will take advantage they may ask you the equivalent of 100$ less our more for one way, the food quality provided in the hotel is very low quality, in mena the food is like dog's food, I spent my day in Arafat mountain so I missed my lunch at the tent , because they expect you to stay at the tent instead of going to the mountain the day of Arafat , at night I asked for food they refuse to give me food, they said wait for the dinner, the dinner was never served, I spent my night in muzdalifat HUNGRY. In Madina 24 hours before our departing flight, we got kicked out from the hotel by force , they took us to another hotel "in the lobby" ,, no rooms ,, it was a mess we were very tired and sick, they asked us to pay for transportation from Madina to Jeddah, but we contacted the minister of Hajj so we didn't pay.

Reason of review:
Bad quality
View full review

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

How to Travel Safely During the Pandemic

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article