110 CLAIMED LOSSES
1 TOTAL REVIEW
DavisAirporter Shuttle is unreliable
I had booked a round trip with the Davis Airporter shuttle (https://www.davisairporter.com/index2.html) to the San Francisco airport, from Davis, CA, for the 29th of July, and a return trip from the aiport, to Davis, on the 11th of August. On the 29/July, the shuttle did not come. I called the dispatcher and was informed that my commute was booked for August 29th! The dispatcher then asked me if I wanted to cancel my return trip from the airport, on the 11th . I clearly told her NOT to cancel that. Yesterday, when I arrived at the airport after 39 hours in transit through three connections, I was informed that my commute had been canceled!!!!! They offered me a ride back three hours later, when the shuttle was picking up other passengers. I had no choice but to take their offer. Interestingly, when the driver came pick me up, he also picked up six other passengers that had come together in the same flight. That got me wondering whether they simply bumped us (2 people) for the other six, who arrived three ours latter. This morning I called the manager, Aida, to request a refund for my trip back, which she refused. At no moment during our conversation did DavisAirporter take responsibility for their mistake, calling it a "misunderstanding". I wanted a refund for the stress that the cancelation and the extra wait caused my son and me after 2 days in transit without sleep. This simple gesture would have cost them nothing, and would have kept me as a customer.
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