Davines
Davines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davines has 2.0 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Davines to a friend or colleague.
- Rating Distribution
Pros: Great products, Products are great, Quality products.
Cons: Delivery took longer than expected, Item arrived damaged and leaked all over the box, Need better customer assistance.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davines has 2.0 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Davines to a friend or colleague.
- Rating Distribution
Pros: Great products, Products are great, Quality products.
Cons: Delivery took longer than expected, Item arrived damaged and leaked all over the box, Need better customer assistance.Recent recommendations regarding this business are as follows: "Getting ahold of them Is difficult", "Better customer care. I called various times with no answer", "Don't support them", "Better packing. Containers firmly closed.", "Don’t purchase the spotlight circle.".
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Smithfield, Virginia
Keune 7.43 color. Change to Davines
I need to change a keune tinta color,7.37 to a davines hair color. A medium golden copper. Please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem arrived damaged
No answer when I called customer service. Packages arrived damaged and leaked all over the box. Awful!
- Item arrived damaged and leaked all over the box
- Delivery took longer than expected
Preferred solution: Full refund
San Jose, California
Unable to reach customer service
We love Davines products but are unable to reach customer service to change the size of one of the products that I ordered Also, I wished there were more travel sizes in shampoos and stying products.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sherwood, Arkansas
Spray can won’t soray
I left a voice mail, no one called but I received a text or email to fill out - then there was no way to send itNothing resolved
I could only leave a voice mail at this time.
My issue is that I have a can of your medium hair spray because thats what my hairdresser uses. So I purchased a can ($40+) and theres a lot left in the container but it will not spray. Ive tried everything she suggested.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Item arrived damaged
The package arrived damaged and shampoo leaked all over the box. No one from customer service answered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I need to fix the email address on my order. I do have a concern because I have attempted to call various times and received no answer. Their products are great, but they need more customer phone support.
- Great products
- Need better customer assistance
Preferred solution: A call
User's recommendation: Getting ahold of them Is difficult
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albairate, Lombardy
Order
Good product but they need a bit more customer care.
No response. I attempted to get assistance various times with no help. No one responds or returns calls.
- Quality products
- No live help
Preferred solution: A call
User's recommendation: Better customer care. I called various times with no answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Cosmetology discount
Nothing has been resolved at all.
I think it's wrong not to give discounts to licensed cosmetologists. We went to school and paid lots of money to be professionals. This company does not treat us like professionals.
- Great products
- No discounts offered to licensed cosmetologist
Preferred solution: Licensed cosmetologist discount
User's recommendation: Don't support them
Bradenton, Florida
My order
I was told I would be getting a call soon but still waiting for it!!
I really prefer to talk to a person to hopefully resolve my issue..
My number again is 860.614.2413, please call me..
Austin, Texas
Product question
They should make reps and products more available. I have called various times in order to get help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Mateo, California
Resolved: Delivery problems
Company fixed the issue and I have been provided with apology. Situation was resolved through email and sending photos of the damaged boxes and empty items.
They are sending replacement products, offering apologies and a free travel with my next order. I haven’t received the new package yet, but I feel happy with the kind and respectful resolution.
My products are drained and empty. The post office put the box in a plastic bag because the box was soggy. It smells fabulous, but I'm hoping when I speak with someone on Monday, it will be replaced.
User's recommendation: Better packing. Containers firmly closed.
Allergic reaction to product, causing asthmatic asthmatic attack and I can’t remove from hair agte
I can't remove the Spotlight Circle from my hair after two washes. Please help, it's causing an asthmatic attack. Please tell me what will remove this from my hair.
Preferred solution: How do I get this out of my hair now!!!
User's recommendation: Don’t purchase the spotlight circle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is awful
Ill first start off by saying I love the products but their customer service is awful. I emailed them numerous times along with multi messages left asking for someone to call me with no avail.
They do not respond and they didnt come through with their promo with refer a friend. With that being said I will never buy their products again and have moved on to Kevin MurphyDavines needs to take note in how to treat customers!
- Products are great
- People running customer service needs to be fired and replace
Preferred solution: Nothin from them If it mattered they would of responded after the 5 th email and 3 phone call
User's recommendation: I wouldn’t
Missing shipment
Never received my shipment. I have sent two emails, no one has responded, and there isn't a phone number for me to call.
Preferred solution: Full refund
Companies Similar to Davines
Its A 10
“I've been looking everywhere to find It's. 10 Miracle styling cream. I was told it's discontinued. I...“
Kerastase
“Hello, I would like you to help me. I have oily hair. I would like a line of conditioner shampoo and...“
Function of Beauty
“I was gifted this subscription by somebody who has passed on. I very much enjoyed the product, but they...“
COLOR WOW
“Cannot find these items in any UK shop could you please tell me if any shops sell this item desperate...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.