Davines
Davines Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davines reviews show a 2.0 star rating from 10 customers with 17% likely to recommend; 80% of ratings are unfavorable. Consumers praise product quality but report frequent delivery delays, damaged items, and poor customer service at a high price point.
Positive Feedback
Customers consistently note great, quality products and effectiveness despite other issues.
Negative Feedback / Risk Areas
- Repeated Davines customer complaints about packages arriving damaged and leaking.
- Poor responsiveness of customer service, slow turnaround on issues and refunds.
- Delivery problems and missing shipments leading to unresolved orders.
Key Takeaways for Future Customers
- Expect high-quality products but be prepared to contact support for delivery or refund issues.
- Check shipping and return policies before ordering and document orders to pursue reimbursements.
- Consider alternative sellers or verify customer service responsiveness for urgent needs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Davines reviews show a 2.0 star rating from 10 customers with 17% likely to recommend; 80% of ratings are unfavorable. Consumers praise product quality but report frequent delivery delays, damaged items, and poor customer service at a high price point.
Positive Feedback
Customers consistently note great, quality products and effectiveness despite other issues.
Negative Feedback / Risk Areas
- Repeated Davines customer complaints about packages arriving damaged and leaking.
- Poor responsiveness of customer service, slow turnaround on issues and refunds.
- Delivery problems and missing shipments leading to unresolved orders.
Key Takeaways for Future Customers
- Expect high-quality products but be prepared to contact support for delivery or refund issues.
- Check shipping and return policies before ordering and document orders to pursue reimbursements.
- Consider alternative sellers or verify customer service responsiveness for urgent needs.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing product from order
Still missing product (OI Shampoo Refill) from order #US 698556. Never received 2nd order either, which is Order #US 700828.
Preferred solution: Deliver product or service ordered
User's recommendation: No recommendation till I get my missing product!
Damage product
Product bottle was broken unfortunately my products came damaged the bottle was broken the product was sll over the place in the delivery box this this is my first time trying it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem arrived damaged
No answer when I called customer service. Packages arrived damaged and leaked all over the box. Awful!
- Delivery took longer than expected
- Item arrived damaged and leaked all over the box
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeune 7.43 color. Change to Davines
I need to change a keune tinta color,7.37 to a davines hair color. A medium golden copper. Please help me
Unable to reach customer service
We love Davines products but are unable to reach customer service to change the size of one of the products that I ordered Also, I wished there were more travel sizes in shampoos and stying products.
Baltimore, Maryland
I still have not reviewed my order, please reimburse my cc
Order from June never delivered. I have follow up in the order with no luck. Please cancel and refund my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpray can won’t soray
I left a voice mail, no one called but I received a text or email to fill out - then there was no way to send itNothing resolved
I could only leave a voice mail at this time.
My issue is that I have a can of your medium hair spray because thats what my hairdresser uses. So I purchased a can ($40+) and theres a lot left in the container but it will not spray. Ive tried everything she suggested.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem arrived damaged
The package arrived damaged and shampoo leaked all over the box. No one from customer service answered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I need to fix the email address on my order. I do have a concern because I have attempted to call various times and received no answer. Their products are great, but they need more customer phone support.
- Great products
- Need better customer assistance
Preferred solution: A call
User's recommendation: Getting ahold of them Is difficult
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albairate, Lombardy
Order
Good product but they need a bit more customer care.
No response. I attempted to get assistance various times with no help. No one responds or returns calls.
- Quality products
- No live help
Preferred solution: A call
User's recommendation: Better customer care. I called various times with no answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Cosmetology discount
Nothing has been resolved at all.
I think it's wrong not to give discounts to licensed cosmetologists. We went to school and paid lots of money to be professionals. This company does not treat us like professionals.
- Great products
- No discounts offered to licensed cosmetologist
Preferred solution: Licensed cosmetologist discount
User's recommendation: Don't support them
Bradenton, Florida
My order
I was told I would be getting a call soon but still waiting for it!!
I really prefer to talk to a person to hopefully resolve my issue..
My number again is 860.614.2413, please call me..
Product question
They should make reps and products more available. I have called various times in order to get help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delivery problems
Company fixed the issue and I have been provided with apology. Situation was resolved through email and sending photos of the damaged boxes and empty items.
They are sending replacement products, offering apologies and a free travel with my next order. I haven’t received the new package yet, but I feel happy with the kind and respectful resolution.
My products are drained and empty. The post office put the box in a plastic bag because the box was soggy. It smells fabulous, but I'm hoping when I speak with someone on Monday, it will be replaced.
User's recommendation: Better packing. Containers firmly closed.
Allergic reaction to product, causing asthmatic asthmatic attack and I can’t remove from hair agte
I can't remove the Spotlight Circle from my hair after two washes. Please help, it's causing an asthmatic attack. Please tell me what will remove this from my hair.
Preferred solution: How do I get this out of my hair now!!!
User's recommendation: Don’t purchase the spotlight circle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is awful
Ill first start off by saying I love the products but their customer service is awful. I emailed them numerous times along with multi messages left asking for someone to call me with no avail.
They do not respond and they didnt come through with their promo with refer a friend. With that being said I will never buy their products again and have moved on to Kevin MurphyDavines needs to take note in how to treat customers!
- Products are great
- People running customer service needs to be fired and replace
Preferred solution: Nothin from them If it mattered they would of responded after the 5 th email and 3 phone call
User's recommendation: I wouldn’t
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Literally exactly my situation. Order US698627 missing my Oi shampoo refill and the replacement order US702035 won’t ship. Now they won’t reply to my emails.