Davinci Virtual Office Solutions

I opened the virtual office in Indianapolis on June 24. They deducted the money from my account immediately.

My account managers were Meghan Whitaker and Mary Sobieralski. mpendley@***.com, mwhitaker@***.com. They mistreated me. If I asked them, 'Can you please explain to me what the mail forwarding fee is?' they used to say, 'Read the agreement.' Excuse me, you are on the phone.

Why can't you tell me the number? This is not the only thing they did. They took a whole entire month to finish the virtual office process, then they said, 'Why did you use the office address to register the company?' When I explained to her that this is what I've been told by the sales agent—that you pay for this service and now you can use this office to register the business—that's what I did. She refused, saying, 'No, no, no, the information you got is wrong.

You have to finish the process first,' which is unfortunately impossible because the company is already registered. The sales representative explained to me the process and deducted the money from my account. After one and a half months, she finished my office process without explaining to me the norms. It has been two months now, and I have not received a single mail forwarding facility from the Davinci company address.

Multiple mails came to my given address, but I have received no mails till now. I tried to contact them through the phone multiple times and shot them emails multiple times, but there has been no response at all. They only called me when I unenrolled my account from autopay.

This is one of the unprofessional behaviors that should not apply to any business. Personal.

I opened the virtual office in Indianapolis on June 24. They deducted the money from my account immediately.

My account manager was Meghan Whitaker and Mary Sobieralski. Their emails are mpendley@***.com and mwhitaker@***.com. They mistreated me. When I asked them, 'Can you please explain to me what the mail forwarding fee is?' they used to say, 'Read the agreement.' Excuse me, you are on the phone.

Why can’t you tell me the number? This is not the only thing they did. They took an entire month to finish the virtual office process. Then they said, 'Why did you use the office address to register the company?' When I explained to her that this is what I was told by the sales agent, that I pay for this service and can now use this office to register the business, that’s what I did.

She refused, saying, 'No, no, no, what information you got is wrong. You have to finish the process first,' which is, unfortunately, impossible because the company is already registered. The sales representative explained the process to me and deducted the money from my account. After one and a half months, she finished my office process without explaining the norms.

It has been two months now, and I have not received a single mail forwarding facility from the Davinci company address. Multiple mails came to my given address, but I have received no mails till now. I tried to contact them through the phone multiple times, shot them an email multiple times, but received no response at all. They only called me when I unenrolled my account from autopay.

This is one of the unprofessional behaviors that should not apply to any business. Personal.

What went wrong?

Our business, Farouks Cleaning Service LLC, contracted with DaVinci Virtual for mail forwarding services. In September 2024, a piece of our mailcritical to a $10,000 contractwas shredded by mistake.

This wasnt junk mail; it was a time-sensitive business document. When we contacted DaVinci, initial responses deflected responsibility. Only after multiple follow-ups was the error acknowledged. Even then, no meaningful remedy was offeredonly service credits that didnt address the real operational loss.

To make matters worse, efforts to resolve the issue were met with excessive formality and vague responses rather than transparency or a sincere effort to fix the mistake.

We repeatedly asked for clarification about how this happened and who was involved, but we never received those answers. It felt like the focus was on minimizing their liability, not helping the customer.

How can this company improve?

DaVinci can do better by: 1.Improving internal accountabilitywhen a mistake happens, identify exactly who was involved and communicate clearly. 2.Offering fair remediesservice credits dont fix lost revenue. Match resolution efforts to the damage caused.

3.Reducing legal barriers to resolution. Simple issues should not become legal tug-of-wars.

4.Prioritizing customer impact over internal protection strategies. Small businesses depend on timely, reliable mail service.

We would have preferred to avoid escalation, but DaVincis handling of this issue left us little choice.