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New Reviewer

False advertising

I called 3 different stores, one never heard of the cleaning. The second store told me 14 day turnaround and the third store is closed

User's recommendation: Be careful.

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#3870323 Review #3870323 is a subjective opinion of poster.
Minneapolis, Minnesota

Pissed off customer

I bought a new vacuum cleaner March 2021- come November 2021 it wouldnt turn on so I dropped it off at Davids Ft Worth Tx and they said theyd call me when it was ready- so come February 2022 still havent heard from them- we called and they had no record of me dropping it off there- this was February 19 at 10am - they called back at noon and said Oh your vacuum is here- we just got it back! I go pick it up and took it home and compared serial numbers and its not mine- this one is all scratched up!

User's recommendation: Don’t buy.

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#3362946 Review #3362946 is a subjective opinion of poster.
Dallas, Texas
  • For pet hair
New Reviewer

Poor Customer Service

I purchased a Riccar corldess vacume in January 2019. It stopped working a couple of weeks ago and I brought it into David's Vacume in Wilmington, DE. After several phone calls and a week later, I was told it's fixed and to pick it up. I asked several times what was wrong with it and "Mel" told me it's something technical and that if it happens again to bring it back. I asked Mel again to please be more specific on what was wrong with it and he flatly refused to tell me. After several more attempts of inquiring on the repair he said there was a fuse repaired inside the machine. No paperwork was given to me and no details. Mel kept saying that his corporate office told him to tell customers getting a repair that it's a technical issue and if it happens again to bring it back. He wouldn't even give me the phone # for his corporate office! I have never been treated so poorly! They were happy to get my money (over $300) for the machine! I would not recommend purchasing a Riccar vacume machine. The stores are independently owned so they can get away with poor customer service.
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#2096225 Review #2096225 is a subjective opinion of poster.
  • Terrible customer service
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