Update by user Mar 11, 2016
Still not resolved. I filed another BBB complaint.
Will now file a complaint with the state of Oklahoma Motor Vehicle Commission. In February 2014, the Oklahoma Motor Vehicle Commission fined David Stanley $350,000.00 for false/bait and switch tactics T.V. advertising.
David Stanley signed an admittance document admitting to the fraudulent commercials.
More people need to come forward about David Stanley and Tracy Strain. A class action suit would be best for all of their customers.
Original review posted by user Sep 10, 2015
BBB complaint #605**** entire Begin May 1: Here is a gist of the events that took place (not necessarily in the order presented): All damages were NEVER brought to my attention. I discovered each of the damages (5 total). 1. Extreme "unethical and unprofessional" behaviors and a direct physical threat made to me and to damage my vehicle again by Tracy Stain, Service Department Director. 2. Defective chrome fuel cover door installed. 3. Extreme damage to paint. (2nd damage) 4. Poor communication. 5. Excessive delay completing repairs. 6. Service Dept Paint shop held vehicle over 2 weeks. 7. Fuel fill hose damaged. Ripped in 2 places. 8. Negligence by TRACI STRAINs service department caused damage to my cell phone glass face. 9. Failure to complete all repairs. 10. Vehicle returned dirty after paint repair. 11. VISOUSLY AGGRESSIVELY ATACKED BY TRACI STRAIN. 12. Rear bumper damaged during regular maintenance (5th time damaged). 13. PHYSICALLY THREATENED BY TRACI STRAIN. HE THREATENED TO DAMAGE MY VEHICLE AGAIN. 14. Assistance in Cell phone glass face repair still not completed. 15. Damage on rear bumper still not repaired. 16. I have not been contacted to discuss these issues. 17. EXECUTIVE MANAGEMENT and Customer Service failure to return my and my wife's phone calls. 18. No investigation in to these events has been made by the dealership. 19. EXECUTIVE MANAGEMENT and CUSTOMER SERVICE refuses to deal with situation. Tracy Strain LIES by denying his viscous, aggressive, unethical, and unprofessional behavior and lack of integrity, honesty and strength of character. However, he CANNOT deny the damages he caused to my vehicle nor can he deny his direct physical threat and threatening to damage my vehicle, again. I have those threats in an email sent by him. No attempt to return my phone calls is unacceptable at minimum. Now, the dealership will not upholding a signed and paid ($400.00) for extended service agreement. Failure to honor paid services agreement.