David Stanley Auto Group Reviews

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Disrespect of cusomers TIME ! ! ! !

Today June 24, 2019 around 11:30 I took my 2012 Dodge Challenger in for an oil change and a air bag recall. My service technician asked me if I would be staying while my vehicle was being service. Finally after close to 2 hours of waiting I went to the service desk to asked for a ride home if this was going to take any longer. Long story short.. My car was ready but my service tech was gone to lunch, so it was just sitting in the shop apparently waiting for his return. This type of service is unacceptable! ! ! !
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ID
#1567457 Review #1567457 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Service
Dodge Oil Change
Cons
  • Lack of respect for cusomers time
  • Service department manager behavior
  • Customer service
Reason of review
Poor customer service
Loss
$76
Preferred solution
Full refund
New Reviewer

Multiple damages by dealership, Agressively VISIOUSLY Attacked by Traci Strain, Service Manager, who lies about his gross behavior Oklahoma City, OK dealership

Update by user Mar 11, 2016

Still not resolved. I filed another BBB complaint.

Will now file a complaint with the state of Oklahoma Motor Vehicle Commission. In February 2014, the Oklahoma Motor Vehicle Commission fined David Stanley $350,000.00 for false/bait and switch tactics T.V. advertising.

David Stanley signed an admittance document admitting to the fraudulent commercials.

More people need to come forward about David Stanley and Tracy Strain. A class action suit would be best for all of their customers.

Original review posted by user Sep 10, 2015
BBB complaint #605**** entire Begin May 1: Here is a gist of the events that took place (not necessarily in the order presented): All damages were NEVER brought to my attention. I discovered each of the damages (5 total). 1. Extreme "unethical and unprofessional" behaviors and a direct physical threat made to me and to damage my vehicle again by Tracy Stain, Service Department Director. 2. Defective chrome fuel cover door installed. 3. Extreme damage to paint. (2nd damage) 4. Poor communication. 5. Excessive delay completing repairs. 6. Service Dept Paint shop held vehicle over 2 weeks. 7. Fuel fill hose damaged. Ripped in 2 places. 8. Negligence by TRACI STRAINs service department caused damage to my cell phone glass face. 9. Failure to complete all repairs. 10. Vehicle returned dirty after paint repair. 11. VISOUSLY AGGRESSIVELY ATACKED BY TRACI STRAIN. 12. Rear bumper damaged during regular maintenance (5th time damaged). 13. PHYSICALLY THREATENED BY TRACI STRAIN. HE THREATENED TO DAMAGE MY VEHICLE AGAIN. 14. Assistance in Cell phone glass face repair still not completed. 15. Damage on rear bumper still not repaired. 16. I have not been contacted to discuss these issues. 17. EXECUTIVE MANAGEMENT and Customer Service failure to return my and my wife's phone calls. 18. No investigation in to these events has been made by the dealership. 19. EXECUTIVE MANAGEMENT and CUSTOMER SERVICE refuses to deal with situation. Tracy Strain LIES by denying his viscous, aggressive, unethical, and unprofessional behavior and lack of integrity, honesty and strength of character. However, he CANNOT deny the damages he caused to my vehicle nor can he deny his direct physical threat and threatening to damage my vehicle, again. I have those threats in an email sent by him. No attempt to return my phone calls is unacceptable at minimum. Now, the dealership will not upholding a signed and paid ($400.00) for extended service agreement. Failure to honor paid services agreement.
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ID
#697584 Review #697584 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Cons
  • Service department manager behavior
  • Customer service
  • Executive management unprofessionalism
Reason of review
poor service and attack by employee, and excessive hours occupying my time.
Loss
$1000
Preferred solution
Refund, Traci Strain and executive managements apology.
New Reviewer

Did not fix my car properly.

Duplicated repairs of 2010. Spark plugs are 100,000 mile plugs. changed them again. Car is now using too much gas. David Stanley Chrysler jeep Dodge. Invoice numbers docs460894 and docs463313. docs473296 and docs390108.First car was running hot. took it to shop . they said that it was the water pump. changed the water pump. it still ran hot. Changed radiator. Second complaintg. car was misfiring. took it to shop. they duplicated all the maint. of 2010. Including the 100,000 miles spark plugs. Now car used a half tank of gas and just went 130 miles. If there is any justice I want it.
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ID
#351617 Review #351617 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Loss
$3500

Car ran hot got it fixed? Running hot again.

Took car to David Stanley Chrysler,Jeep, Dodge because it was running hot. Gauge never pegged out. They changed the water pump. Said that was the problem. This was June 29,2012.Yesterday car started running hot again. Advisor said it could possibly head gasket or warped heads. Why didn't they see that on the initial inspection? Gauge never rose to extreme. Just two notches up from normal.Water in overflow was boiling as before.Why did they change water pump if it was something else? Invoice date July third,2012. Invoice number doc450894.Waitilng for determination from Chris Rutled, the advisor.
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1 comment
#516068

what they aren't telling you is that your hose's and a thermostat a long with clogs with-in your radiator will do this as well.

ID
#333052 Review #333052 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Screwed me out of 180$

Internet price was posted at 17,350. Researched Hyundais for days prior to visiting dealership. Drove car, liked car, offered internet price of 17,350 cash. No prob. Except when I looked at the invoice three days later I saw David Stanley Hyundai in Oklahoma City had charged me 17,530 + processing fee. I took it to BBB, got nowhere, of course. DSH helps pay the rent. My fault I know for rushing through the signing and not paying attention. And $180 is not a lot of money; it's the principle. A deal is a deal. I looked up complaints on David Stanley Auto Group (they sell Chevies, Fords, etc. all around town) and DSAG had at that time more than 118, more than any other major dealer in OKC. Mostly related to advertising/sales issues. Thirty-five percent (35%) were never resolved! Suggest you stay away from David Stanley dealers unless you take a microscope to read the fine print. Corvette Emptor or somesuch.
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1 comment
#433154

Before you give up entirely & think all Online Marketers are scams, Please read/ consider this first! -If you had a bad experience with Auto Repair Mechanic would you give up forever getting your car fixed? Try to fix it yourself? Or buy a new car every time something went wrong with your engine? Of course not! Next time you would just try to minimize risk and make a more informed decision before you paid for services. You would ask for referrals, ask a friend....you would do something to make sure you feel secure in your purchase.

This is the same with Online Marketing. Talk with someone you feel like you can trust, someone that isn't going to rush you, someone who can help guide you and provide you with information.

Always be weary if:

1. The person you are talking won't put what they are claiming they will do for you into a written formal proposal.

2. Never do business with someone who doesn't accept CREDIT CARDS! Stay away from anyone who only will take paypal or check. They way I run my business is I encourage people to pay by credit card. You could file a dispute with your credit card provider if I didn't do the work stated I would do in my written proposal. The last thing I would want to do is ruin my own merchant account and business relationship with all the major credit card companies. If I had multiple disputes filed against me they would cut off my Merchant account and not let me accept credit card.

3.Someone that won't give you the physical address of the company. And always check the address because some are claiming to have a US address and really they don't and are located outside the US.

I am an INDEPENDENT Online Marketing Consultant who is very passionate about Marketing. I would love to answer any questions or concerns as well as discuss any experiences you have had in the past. I too am looking out for my clients best interest. I strive to always be well informed in all aspects of this industry, knowing the newest innovations as well as threats so I can best serve my clients. Email me at: independentonlinemarketinginfo@***.com. Thank you!

ID
#297058 Review #297058 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

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