David McDavid Honda Of Frisco

Date of Purchase: August 18, 2023

My experience with the 2023 Honda Pilot started on a hopeful note. On August 18th, 2023, I drove off the David McDavid dealership lot with high expectations, believing in the Honda brand's legacy of reliability and securing what I thought would be a comfortable family SUV.

However, this optimism was quickly crushed, and what followed can only be described as a nightmarish ordeal.

First Breakdown at 201 Miles: A mere five days after purchase, on August 24th, my brand new Honda Pilot suffered a catastrophic breakdown. This happened while I was merging onto a busy intersection during rush hour, with the car moving at 50 miles per hour. The breakdown not only left me stranded but also physically harmed, as I had to exit the vehicle to help push it away from blocking traffic. With only 201 miles on the odometer, this incident shattered my confidence in the reliability of the 2023 Honda Pilot.

Inconvenient Process: Dealing with this breakdown was a painful process.

It took several agonizing days to extract any meaningful information from the dealership regarding the issue, further exacerbating my distress.

Questionable Reliability: A brand-new car breaking down with such low mileage raises fundamental questions about the reliability of the 2023 Honda Pilot. It's disheartening to experience such a major issue so shortly after making a substantial purchase.

Lack of Support: My confidence was further eroded by the dealership's lackluster support. Despite expecting prompt assistance, I found myself engaged in a relentless chase for updates and information. The General Sales Manager of Honda McDavid, Honda of Frisco, did raise concerns about the Honda Pilot initially but failed to follow through on his promise to call me back the following morning.

A subsequent visit to Honda McDavid only added to my confusion, as another employee informed me that they weren't the manufacturers of the car.

While that's factually correct, they undeniably represent the brand, leaving me questioning the dealership's modus operandi.

A glimmer of hope emerged when I spoke to the Sales Manager, who arranged an appointment for me to speak with Sonia Heredia, the General Manager. I was assured by the Sales Manager that this meeting would take place between 9:30 to 10:30 am on Friday, September 1st, 2023. Hope quickly waned when I arrived at the dealership for the appointment, only to be informed that Sonia had stepped away for a meeting with no indication of its duration. Worse yet, no prior communication was extended to inform me of the delay or any rescheduling of our appointment.

After waiting in vain for six long hours without any contact from Sonia, I decided to reach out via email at 4:08 pm, expressing my mounting concerns about my Honda Pilot.

To my disappointment, even that email remained unanswered. Finally, after this extended period of neglect, Sonia contacted me, nonchalantly suggesting I pick up the car on Saturday the 2nd, without specifying a time. However, that call remained an empty promise, and as of September 5th, I'm still awaiting any form of communication or resolution.

The dealership's chronic lack of clear, timely communication has been a monumental source of frustration throughout this ordeal. When faced with such a significant issue, one would naturally expect better support and coordination from a reputable dealership.

A Troubling Second Breakdown: The nightmare didn't end with the first breakdown.

To add to the mounting frustration, my brand new Honda Pilot suffered a second breakdown, mere minutes after I was told it was ready for pickup on September 5th at 4:40 pm. On September 6th at 2 pm, I returned to David McDavid to return a loaner and collect my vehicle. However, as I started driving, the Honda Pilot began shaking uncontrollably, and both side mirrors automatically folded, obstructing my view. The dashboard lit up with multiple alerts, indicating issues with the smart entry system and the AC system.

Recognizing the gravity of the situation, I immediately returned to David McDavid's service department within a mere five minutes of picking up the car.

This second breakdown is not only deeply concerning but also raises serious safety issues. The fact that the side mirrors began folding automatically while in motion posed a significant risk to my safety, potentially compromising my ability to navigate safely.

These consecutive breakdowns and the alarming malfunctions underscore serious reliability issues with the 2023 Honda Pilot.

This experience has left me both disillusioned and deeply concerned about the safety of this vehicle.

In summary, my experience with the 2023 Honda Pilot has transformed into an agonizing ordeal. The consecutive breakdowns, coupled with alarming malfunctions, have shattered my confidence in the reliability and safety of this vehicle.

Car leased on February 23, 2023. Car was delivered to my home.

I have been asking for a copy of my lease contract for the past month to no avail.

Being ignored by my salesman and cannot reach finance officer because line is always busy. I have already made 2nd payment and still no lease in the mail.

I had new leased CR-V delivered and old one taken on 6/4/20. I then "x-ed" payment due 6/9/20.

When I went into my bank statement today (6/19) I saw Honda payment for June taken out of my account. Then went into Honda account and saw that although I got new car on 6/4/20, the settlement payoff was listed as 6/15/20 and therefor they took the 6/9/20 payment. I called Honda and they said "it takes time to receive the payoff check by mail and deposit it" and that the only one who can reverse the charge is the dealership. Are you kidding me?

11 days? In 2020 Honda does not deal with electronic payoffs?Ju In any event, I called the dealership finance department number I had and reached Melvin who told me he was at home taking a shower and that his boss is Tom. I called Tom and left a message. Still waiting for a call back from Melvin, Tom or even the salesman Scott.

We'll see. If I do not get a reversal of June payment I will call my bank and see what they can do about the automatic debit payment that shouldn't have been.

They are not willing to put back the money from the account that it was erroneously taken out of. I have never dealt with a company that doesn't

reinstate a credit to the original account of payment.

I purchased a new 2018 Honda CRV this past weekend. I have to say that it was a very pleasant experience.

Not at all what most people think of when buying a new car. I worked with Victor Berry, a very pleasant young man.

He was extremely helpful and I would definitely recommend him to others.

Still waiting on my official survey from Honda, but wanted to get this out there for Victor.