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Update by user Jun 23, 2020

I want my refund put back into the account is was wrongly take from. They are unwilling to do that. They admitted the money was not supposed to be taken but they are not wanting to refund me in the same manner that my payment was from.

Original review posted by user Jun 23, 2020
They are not willing to put back the money from the account that it was erroneously taken out of. I have never dealt with a company that doesn't reinstate a credit to the original account of payment.

User's recommendation: Go to Lute Riley instead.

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ID
#2008065 Review #2008065 is a subjective opinion of poster.
Location
Dallas, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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They took one too many automatic payments

Update by user Jun 19, 2020

Just make sure you do not have an automatic payment coming due within 14 days or else they will take it anyway despite your cancelling such payment through their site.

Original review posted by user Jun 19, 2020
I had new leased CR-V delivered and old one taken on 6/4/20. I then "x-ed" payment due 6/9/20. When I went into my bank statement today (6/19) I saw Honda payment for June taken out of my account. Then went into Honda account and saw that although I got new car on 6/4/20, the settlement payoff was listed as 6/15/20 and therefor they took the 6/9/20 payment. I called Honda and they said "it takes time to receive the payoff check by mail and deposit it" and that the only one who can reverse the charge is the dealership. Are you kidding me? 11 days? In 2020 Honda does not deal with electronic payoffs?Ju In any event, I called the dealership finance department number I had and reached Melvin who told me he was at home taking a shower and that his boss is Tom. I called Tom and left a message. Still waiting for a call back from Melvin, Tom or even the salesman Scott. We'll see. If I do not get a reversal of June payment I will call my bank and see what they can do about the automatic debit payment that shouldn't have been.

User's recommendation: Just be very careful financially before you sign with dealership.

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ID
#1998670 Review #1998670 is a subjective opinion of poster.
Cons
  • Finance deparetment
Loss
$94
Preferred solution
Full refund

Great new purchase experience

I purchased a new 2018 Honda CRV this past weekend. I have to say that it was a very pleasant experience. Not at all what most people think of when buying a new car. I worked with Victor Berry, a very pleasant young man. He was extremely helpful and I would definitely recommend him to others. Still waiting on my official survey from Honda, but wanted to get this out there for Victor. Happy
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ID
#1465871 Review #1465871 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
David Mcdavid Honda Of Frisco Customer Care
Reason of review
Good customer service

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