Lecia B Jgy

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Verified Reviewer
| map-marker Plano, Texas

Horrible Service, Damaged Vehicle

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Terrible Experience with Service Dept. over-all with their workmanship and even worse with Brian Fabian the service director. Purchased through another dealership, it was taken by original dealership to David McDavid for service since they are a "Ford Speciality" store. A few days after the truck was dropped off, I realized I had left my garage remotes and requested to pick them up. When I arrived Brian took me back to retrieve them and then walked me over to a tech who told me "my truck drove great and he didn't think anything was wrong with it.", invalidating my concerns completely. Well, turns out I needed the motor mounts replaced, the transmission rebuilt, fuel injector replacements, truck to be dismantled and rebuild of suspension and or gear box replacement. Was hard to get anything but a one-word explanation. He used their texting service to text me, assuming I was dealership, I explained I was not. Brian should have worked with them directly, instead he pressed me constantly to approve a $3,000 repair for suspension, that is covered by the additional warranties I purchased. He spoke poorly of me when he did make contact, when I provided him the contact of dealership stating that when I dropped of the truck, "She left us a laundry list of problems she demanded fixed, and demanded that initial deanship would be paying for it!!!" I did not drop off the truck, a MALE salesperson did, I left a list of 5 items I had concerns on, which all turned out to be valid needing repair. 2 items were ignored completely, he stated he never got authorization, but had no issue demanding authorization from me near daily for the $3,000 repair after I advised I would not be approving, and to contact dealer. He made empty promises of pick up dates for the vehicle, and when asked I was mansplained that I do not understand the way auto service works, stages etc. Roughly 65 days later when the vehicle was finally complete, he was once again demanding payment (for warranty covered work) at 7am, from myself, when he was aware I was not covering this and dealership had already provided authorization a week+ prior. When I went to pick up the truck, he knew I was on the way and could not be bothered to stop shoving his lunch in his face when I was standing 2 feet in front of him to further let me know how little he respected my presence. Truck was brought around, completely filthy, inside was the same mud first dust throughout. I then saw a part from my "laundry list" sitting in cup holder, and went inside to ask about it being trashed and part incomplete. He stated no approval was given for part...but had no issue harassing me for other items approval. Assumingly overlooked. In regards to trucks state, he said "It won't fit in the car wash", guess that applies to interior as well?? I left the lot, and wouldn't you know it. AC now does not work, on the hottest day of the year so far leaving me in heavy traffic suffocating in a truck with no AC at 95 degrees. They did not put the belt back on, and had to be taken back for further repair. Eventually it was fixed, and I was able to take my truck through the regular old neighborhood car wash (amazing it fit??) and saw all the beautiful new dings on my truck they used the dirt and dust to hide. I could never in good faith refer someone to this dealership, incredibly unprofessional, uncaring, and the quality of work clearly can't even make up for complete lack of customer service when you leave with new mechanical issues.
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User's recommendation: Avoid David McDavid

Larry S Jlx
map-marker Fort Worth, Texas

Ford 2018 brakes on small cars with adaptive cruse, lane departure.

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Purchased a new 2018 Ford Edge Titanium in July of 2018. Brakes became very sensitive at low speeds below 30 mph. The brakes grabbed and everyone in the car lurched forward with only a very slight press of the pedal, I could not press it will less pressure if I tried. Been to the dealership 4 times and they agree the brakes are too sensitive but Ford will not let them do anything about the problem. The dealership let me drive new 2019 models with equivalent features and I could not make them stop as hard even when I stomped on the brake pedal. Contacted Ford Service via Twitter and at first I thought they might be interested in helping. As soon as the problem was described and I pointed out that the dealership had been told this problem was with Edge and smaller cars and seems to be related to the new technology (adaptive cruise control and lane departure) Ford dropped it like a lead balloon. I suggest nobody purchase a small car manufactured by Ford in the 2018 year. Especially if it has adaptive cruise control or lane departure.
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  • Car is great except for brakes
  • If problem affects several models they do not want to discuss
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

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