New Reviewer

Care to be mansplained and go back 4 times?

Update by user Aug 29, 2019

This has never been resolved. Avoid the service department at all costs.

I have had a/c issues in that car the entire time I've had it - since 2012. I think they knew and have been band-aiding it to not replace it until after the 100K warranty ran out.

Update by user Aug 10, 2019

Well, I took it to another mechanic. They were able to replicate the intermittent issue I had referenced and took time to properly diagnosis it.

The issue is the clutch on the compressor.

Whats the point in putting on valves, adding freon, or changing out a relay when the whole thing is being replaced. Definitely not only money, but a lot of time down the drain with the Service Department at David McDavid.

Original review posted by user Aug 09, 2019
Silly me. Nothing like not having A/C in July. Tried to fix it the first time. Put dye in to find any leaks and added freon, Said it was a faulty valve. Didn't fix the relay that is known to have issues. Back a week later, twice. Because the company has a policy that says the mechanic that worked on it must redo the work for free for a customer coming back for the same issue. The mechanic was late. It took over an hour to do something that should have been done the first time. Its a $40 part. Wednesday morning was yet another time. The car rep gets into the car, recognizing the A/C was not working. He was so pleased with himself (the second time) that he found it was turned off. He didn't bother to listen. Fact was I had turned it on and off the night before when it was not acting right. We won't even talk about setting up chat appointments. Save your energy.
View full review
ID
#1618421 Review #1618421 is a subjective opinion of poster.
Location
Round Rock-Georgetown, Texas
Service
David Mcdavid Acura Of Austin Car Repair
Pros
  • Appears nice
Cons
  • Being treated like i am stupid
Reason of review
Poor customer service
Loss
$341
Preferred solution
Fix the model. I'm getting ready to take it somewhere this can be fixed once and for all. The compressor is likely freezing.

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