ROBIN H Cec

Dave Smith is horrible people and staff and policy no one is in charge

I purchased a 2106 Chevy Dakota for way to much money it had dents in it cracked windshield bad brakes four wheel drive does not work and needs some brakes???Over 1,000 had the truck for 4 months.. Purchased a warranty with co pay now told I have a 200.00 co-pay. I live in the mountains four wheel drive will not work..I have 34,000 miles on it put maybe 1000 someone trashed this truck and Dave Smith sold it to me and refuses to fix it now 36 phone calls to find out my go to person quite and his manager does not care.. Do not buy your car or truck from these horrible greedy people
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Loss:
$25
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Coeur D Alene, Idaho

Buyer Beware

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Dave Smith motors has Very unethical business practice in my opinion. I was searching for a new 2500 Denali that I needed right away and was told about the dealer by a colleague who mentioned they had a big selection. The sales woman on the phone located one she said was available. She offered a discount but stated and said I needed to place a $500 deposit on the car until the paperwork could be completed. I gave her my Credit card number for her to place on the documentation for me to review which she said would come via a “docusign”. I received nothing further other than a link for a credit application. When I questioned her a day later she said the car was actually not in stock and she had no idea when it would arrive. My next call was to the sales manager and I was told the truck was in route on a train and would arrive and be ready in a “ couple weeks”. When I said that this would not work for me and to credit the charge that was placed without my written approval I was told there was nothing they could do to return my money and then all email and telephone correspondence stopped. Of course I have filled a dispute with my bank but the fact that I even had to go this far is ludicrous. Be very very careful dealing with this company. Buyer beware!
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Reason of review:
Poor customer service

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