They are so nice & helpful when they WANT your business & as soon as you get service plan, it goes down hill from there. CUSTOMER SERVICE REPRESENTATIVES are inept, incompetent and LIE. Thank goodness I’ve never needed to use plan but once they get your cc number, things change. Supposed to be 3 yr RATE LOCK IN & after 1 year rate goes up 100+ dollars/month. I’ve gotten the following excuses for 3 months... it was an error, new computer system, we will correct the problem & give you a rate adjustment (hasn’t happen yet), our supervisor will call .., still waiting for that, she’s in a meeting, let me transfer you & then they hang up. SAVE YOU $$$ & pick another ESP. Calling my bank & BETTER BUSINESS BUREAU to report FRAUD & DECEPTIVE practices. You’ve been warned.
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#1355479 Review #1355479 is a subjective opinion of poster.
Troy, Ohio
Ford Protect Protection Plan

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