Purchased Bad list and Datos won't respond
February 21, 2014 We contacted Datos Services to inquire about purchasing a list of international CIO & CTO’s in the retail business that work for companies with $25 million or more in sales. We asked about specific country counts since we needed to fulfill quotas by country and wanted to make sure we received enough names with e-mail addresses that met our criteria. We were provided with the following counts (see attached e-mail from Datos Services): USA 51,210 UK 30,831 France 9,275 Germany 8,859 Canada 36,361 Italy 4,809 Total 141,345 Based upon these counts by country, we ordered the entire list. What we actually received was: USA 103,573 UK 20,230 France 8,020 Germany 6,853 Canada 15,160 Italy 1,757 Total 155,593 The actual list had less names/email address in the UK, France, Germany, Canada and Italy then quoted. We understand that the counts can shift slight from day to day, but these counts are significantly different. Note that for the 2 largest markets after the US - Canada and the UK – they are off by 59% and 34% each. This is unacceptable. Datos Service tried to justify this by saying they provide “extra” names/email addresses for the US market. We only needed 50,000 for the US market. In addition, Datos Services guaranteed 95% accuracy of the list They were notified that over 35% of the list e-mail list “bounced back” due to inaccuracy/bad e-mail addresses. They refused to make good on their guarantee. Their contact information is: Datos Services The Commons, 3524 Silverside Road Wilmington, DE 19810 www.datosonline.net Phone: (302) 251-**** 35B I have tried in good faith to resolve this directly of Datos Services but he refuse to answer the phone or respond to e-mails.
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