New Reviewer

File retrieval, data retrieval total SCAM

These folks are scam artists. They sent someone to my home to pick up my devices and charged me $4,000. They said they were local but they were not. Their local address is a virtual website. Contact your local secretary of state fraud services and contact your local FBI office! It seems like the owner is Dmitry Belkin. Yes they have many clone companies and make a living scamming people.
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ID
#1456418 Review #1456418 is a subjective opinion of poster.
Reason of review
SCAM
Loss
$4000
Preferred solution
Full refund
New Reviewer

DataRetrieval.com helped me recover my hard disk

3 months ago,DataRetrieval.com helped me recover my external hard disk. The hard disk is the biggest one of mine and it saved the most important data. Then, one morning, I came to office and found that the disk did not show when I pluged it into my computer. At the first time, I thought maybe the disk disconnect with my computer and maybe my computer had issue, but after several times I tried about other computers, the issue was the same. Therefore,I checked the problem that I made sure that the hard disk was not normal. Then DataRetrieval.com helped me recover my disk.
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ID
#794929 Review #794929 is a subjective opinion of poster.
Location
San Francisco, California
Reason of review
Good customer service

Very professional and reliable.

I had a very pleasant experience with Dataretrieval . My 1tb hard drive crashed and I couldn't get any of the pictures off of it. I contacted them and they quoted me. I sent it out and they kept in touch with me, Letting me know that they were working on it. They shipped it back within 48 hours and it worked fine. The price was very reasonable. I will definitely be using them again if I lose any more of my data from my laptop and/or external hard drive. I don't know why all the bad reviews. I've used them before and they're always very good.
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ID
#782529 Review #782529 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Good customer service
New Reviewer

Data Retrieval Great Service

My computer recently suffered water damage, and I thought all my files were lost. It wasn't until I contacted File Retrieval and talked to them to see if they could help me. They told me to send my hard drive in so I did, and they gave me a call in 3 business days confirming me that my hard drive was still working and they could retrieve my files. I just want to say a big thank you to file retrieval, for getting all my files transferred over to my new computer as well as retrieving my files. They really came in at a perfect timing for me. Not to mention, the person I talked to was very courteous and gave me quality service. People are saying Data Retrieval scammed them out of money but I never experienced getting scammed by them and they never took my money. I honestly thought it was going to cost me a fortune, but in reality retrieving my files was a fair price. I would definitely recommend them to anyone if you need your files retrieved because your computer isn't working. They do great work!
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ID
#751033 Review #751033 is a subjective opinion of poster.
Reason of review
Good customer service

SCAM SCAM SCAM

This was the worst company I've had to work with. I gave them a harddrive and paid $99 for a sped up diagnostic and recovery service. I was supposed to get my drive fixed in 5 business days. I paid a $300 down payment in order to start this recovery, which was supposed to cover the cost of service and parts. It took 30 business days for them to "recover" my files, after I was lied to and told a part of my hard drive was missing that was never removed or missing. We had agreed and I was told repeatedly that the final payment would not be required unless I got all of the files I needed back. In the end, they allegedly recovered a decent amount of files, but not what I needed, and about 200 GB were still missing. Without my authorization, they charged me $1500+ more dollars, and sent me a hard drive I asked them not to send, which was supposed to have my files on it. However, the file never mounted and was never recognized by either my computer or its disk utility. When I complained, they skirted the issue, and though they agreed to refund me a small amount and send me a shipping label to return the new drive for an extra refund, they never sent the label or helped me to retrieve my data from the dead drive. They told me since I said I didn't need the data, they didn't see why I cared!!! But they had already charged me for the extra drive!!! In the end I ended up paying close to $1500 for data I never got and to this day still do not have! In the end I contested the charges, which were taken from my debit card already, and they lied and accused me of lying. This is a dishonest, ineffective, awful company ***-bent on scamming the consumer. I would recommend staying as far away from them as possible. BACK UP YOUR DATA, DON'T RELY ON DATARETRIEVAL.COM. Do not make the same mistake I made.
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ID
#387846 Review #387846 is a subjective opinion of poster.
Location
Tenafly, New Jersey
Loss
$1500
New Reviewer

Takes your money even if you cancel service

I mistakenly contacted this company to recover a RAID configuration. I got quoted one price but then after they had the drives, the price more than doubled. They took my expensive deposit and then tried to get more which I refused. When they told me that they had recovered the data they sent me a list of file folders that had been recovered but I really don't know what data in the folder was actually usable. To find that out I would have to pay them an additional $4500.00. These files were needed for a pending lawsuit which after we began the process, was settled and thus no longer needed. I notified them via email and confirmed by phone that I didn't need the data. They then hit my credit card for a portable drive which I told them they could put the data on and even though I cancelled they tried to put the balance on my credit card without my authorization. I don't have anything to show for the 400 I have already paid them which is fine but I will not be forced to pay for service which was not performed. They have threatened collection action to enforce their (agreement) which they violated by initiating another CC charge. They even call me before I received any info to see if I would let them run another charge on the card. They insist that payments over 3 grand be wired, no cc no checks unless they hold data until clears. There were too many red flags that I should have seen- shame on me.
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1 comment
#726359

Hi, can you call me at 612-871-****, i am also working with this company

ID
#349288 Review #349288 is a subjective opinion of poster.
Location
Chantilly, Virginia
Loss
$400

DataRetrieval.com

This company is holding both my old hard drive (which still functions - it was corrupted data) and MY DATA. I have had all the same problems others are describing here. I paid in full the bill over 3 months ago and they will not give me the password to access the data. Can anyone describe the password they had so that I can try to *** it. How many characters was yours? Was their any characters that appear my be included in all of their passwords? Please help. If you are done with your password maybe you can tell me what yours was?
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ID
#341810 Review #341810 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

Dataretrieval.com are scammers

I like many other people out there was distraught that I had lost a large chunk of my irreplaceable family photos and videos. So in my vulnerable state I reached out to dataretrieval.com on February 1 and was given Mark as my case manager. Before I paid any money Mark was attentive, replied promptly to my emails and called me on two occasions. The initial diagnostic was free and they said they were 85-90% sure they could recover 100% of the lost data on my hard drive. My hard drive was 640 gb and of that total space I only needed about 25% recovered, the home videos and pictures (the drive was mostly music, movies and tv shows). So I thought the process would be successful. They quoted me an initial price of "1,680.00 (tax included)" and my heart immediately sank. I couldn't afford such a hefty price tag so I asked if I could pick up my hard drive. I then received an immediate reply that they could give me a massive discount. A day later I got a call and an email saying that they could give me a "$ 880.00 or a 48% total discount!" (in the email it was bright red and bold like this). Although still a hefty price tag I went ahead and paid. On February 16th I got an email from Mark stating the "technicians were able to successfully, completely retrieve all of your irreplaceable data intact and uncorrupted!" I received my hard drive on the 29th of February and immediately began going through the videos and found a large number of the videos and pictures did not work, showed a blue screen or played a random video or music file. I then contacted Mark on the 1st of March to alert him to this and he stated he would contact the technicians. On the 6th of march Mark replied: "spoke to the technician, he indicated that is the way the videos were on the drive prior to failure. He can tell this because what was recovered was an exact image of the drive. Therefore whatever was on the drive is as was originally. Hope that helps." No it did not help. I had watched a few of the videos the day before I lost everything and they worked fine. I immediately replied to Mark that this was not true. I did not get a reply from Mark that day and I have not heard from him again. Multiple emails and voicemails were left and none were responded to. After multiple calls to customer service I was able to get into contact with Leo Belkin, supervisor at dataretrieval.com, who advised that he would look into it for me a and get back to me in a week. Two weeks later I have not heard from him again. After multiple calls to dataretrieval.com I was finally able to talk to an Elana Y, who was very nonchalant and dismissive about my case. After resisting her attempts to get me off the phone or divert me to an answer machine she put me on hold and made some enquiries. She then came back and said the files were corrupted and could not be recovered. This goes in direct contradiction with the earlier email sent by Mark. She then stated she will let Leo know I called and he would get back to me as per the next steps in my data recovery. I am currently waiting on that and will update as I get more information. I have asked for a full refund if they cannot recover my data. No one has addressed this; all they do is continue to string me along. I see now my experience with dataretrieval.com is not unique and I would implore anyone who is thinking about using them NOT TO DO IT! YOU WILL ONLY COMPOUND YOUR DISTRESS! They take your money, feed you stories and then disappear. This is a SCAM AND A FRAUDULENT COMPANY! Please stay tuned for updates.
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2 comments
#461591

Fine Service! I needed my data recovered from my 6 years old hard drive that failed working.

I thought all hope was lost until I contacted DataRetrieval.com. Their dealing was really assuring and I dropped off my laptop office.

Not only did they recover my data they also turned it around within the 2 days for a price that was easy on my pocket. Many thanks DataRetrieval.com!!

#458389

Sounds like they retrieved everything that wasn't corrupted by you. You broke it.

You can't fix it. And you agreed to hire someone to try and fix it.

They did their best and you paid for the service. Why complain?

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ID
#308757 Review #308757 is a subjective opinion of poster.
Location
London, England
New Reviewer

DataRetrieval.com is a scam company

Don't use DataRetrieval.com for you data recovery needs. They will not retrieve any data, but will certainly take your expensive deposit. They will also be careless with your computer and break it, but accept no responsibility. They will not apologize to you for destroying your hardware, and in fact will call you a liar. They took my $322 deposit and then didn't deliver any results. They broke my computer and then told me that it was already broken. They are a terrible company that only want your deposit money. They are total scam artists. Worst company ever
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15 comments
#1087111

The crooks at FileRetrieval.com are complete scammers. They will take your deposit and do nothing!

My research shows that they don't even have an office and all their reviews are fake. They use the same 800-761-**** and pretend to be local businesses, which also makes them mass spammers.

#786302

Absolutely terrible customer service. My case worker never returned repeated phone calls, messages, and emails. Literally any alternative company will suit you better.

#644577

SAME THING WITH ME! They took my deposit and then emailed me and said it would cost over $2000 to get my info off.

Such a scam.

#593964

I have also had a EXTREMELY EXPENSIVE AND FRUSTRATING EXPERIENCE with DATARETREIVAL.COM. I never write bad things about companies but this place pushed me over the edge.

OVERPRICED, not local like I thought, email contact only, won't answer phone calls, miscommunicate, they do not have a full grasp of the english language when emailing so I suspect some sort of foreign scam thing going on. Constantly trying to charge more $ after they get your drive, STAY AWAY!

#576332

Why are these people still in business. There has to be something that can be done.

My experience with them has been a nightmare. I paid an initial $99 then $147 then $199 and charged and additional $1500. They send me the drives encrypted after they receive their money and will not release the password until I sign a form.

There has to be something I can do to stop or aid in getting authorities to crack down on this company. Something needs to be done..

#552341

This is the worst experience I have ever had. The company is terrible.

Once I started to realize that they were scamming me they stopped answering their phones. The loss of data was terrible, but they will not return my hard drive and I am devastated...I've paid them over $400 so far and am willing to pay the $1750 they want for data retrieval - even though they haven't retrieved any data - I just want my hard drive back - they are holding it hostage....

#461587

Worthy of Reliance!!! My computer crashed due to high power outage to it.

2 hard drives that was in it failed working. They both had more than 1TB volume of vital information which included more videos as well. All data were very confidential. So I was worried whom to approach since I feared the confidentiality of my data is likely to get compromised.

One of my ex-colleague recommended me to contact DataRetrieval since they are very strict in following privicy policy of customers data. So I spoke to one of their reps via phone and got convinced, and then dropped off my drives at their location. All data were retrieved within 48 hours for a reasonable rate.

All through the way of recovery process, i was kept informed frequently by DataRetrieval on the developments. I appreciate them!

#457975

I had the same bad experience with dataretrieval.com. You will need to do what I did.

Contact your credit card company dispute the charge since it is fraud to take money without preforming a service.

That puts their money on hold then file a claim against the company in small claims court. You may not ever get your money back from dataretrieval.com but you will at least have a court judgement against them.

#453843

My experience has been identical to npressly's comments above. I was trying to spend local and we misled. They are a company based in Canada. So not only did my money not go local, but it went out of the country.

I too was overcharged $300+ until I mentioned the fact.

I paid in full over a month ago and still have not been able to get to my files. After paying in full, they sent me my hard drive with password encryption. Stating something about I had to send them a signed form for the money that had already been taken from my account. Essentially, holding my files hostage until then. Now that I have a password, I am still having problems getting to my files because their .Rar compression method keeps crashing before I can extract the files.

They still have my initial drive, USB cord and power supply. All my property. I want it all back and they have yet to make an attempt to return my property. I am going to contact the Better Business Bureau.

I would recommend NOT using Dataretrieval.com and all of their clone websites.

datarecoverycorp.com (ca)

diskdataretrieval.com

diskdatarertieval.ca

canadadatarecovery.ca

I can not find anyone on their site to go to with my concerns and issues. It appears there is no chain of command. I am stuck with the people I deal with and they seem to have no repercussions for poor performance.

#1095016
@PissedConsumer453843

Is fileretrieval.com theirs as well?

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ID
#281006 Review #281006 is a subjective opinion of poster.
Location
San Diego, California
Loss
$322

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