Danier
Danier Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Danier has 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good quality products, Nice jackets.
Cons: Customer service, Terrible service.Recent recommendations regarding this business are as follows: "Stay away from Danier", "go in the store if you can because if theres an issue , you wont get help and possibly lose your money. no one will answer on the customer service line. you can email but they will reply one or 2 days later".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Danier has 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good quality products, Nice jackets.
Cons: Customer service, Terrible service.Recent recommendations regarding this business are as follows: "Stay away from Danier", "go in the store if you can because if theres an issue , you wont get help and possibly lose your money. no one will answer on the customer service line. you can email but they will reply one or 2 days later".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Concord, Ontario
Terrible customer service
Daniel no longer keeps the popular items in the store. Orders are placed through their website.
I ordered a jacket, but they sent it to the wrong address. The jacket was returned to them by the shipper, but no refund was provided.
I have been chasing them for a refund for over a month. Do not order from this company.
- Nice jackets
- Terrible service
Preferred solution: Full refund
User's recommendation: Stay away from Danier
Bois-Des-Filion, Quebec
Refund
They are hard to reach. Nobody answers the phone. Have returned item by express post and they did not initiated the refund yet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad experience
I love Danier for the quality of their products and have been a satisfied customer for over 20 years. i try to treat myself to a new jacket every year.
Sadly, they have closed their location in Montreal so i have been ordering from their website and never had any problems until now. This year i ordered myself a Jacket in Large and the got the confirmation. A few days after i get a call from their customer service saying that they had sent me the wrong size by mistake and that i would have to call back their customer service to get an exchange for the right size ( no idea why she didnt take care of fixing the exchange at that moment). I recieved the jacket in 2XS the next day.
I tried to call the customer service but it says that due to a high volume of calls we have to contact them by email. I sent them a very detailed email to explain what happened and requesting an exchange. First answer from them: they confirmed the date i recieved the order (?) which was not what i was asking. 3 emails later they sent me a waybill to send the jacket back and i will have to replace an order as they dont do exchanges.
I paid for the return enveloppe and sent it back and i dont know if they will send the other jacket once the other one ( with a compensation would be amazing!) is returned orwhen i can expect my refund (500$).I tried calling a few times and always get the same automatic message ( Tno one is available to take your call...) theres a delay of 24 hours because you can get a one sentence answer by email.
Again, i am a fan of the brand but this experience was very disapointing. I think that Danier is high quality brand and should have a matching quality service.
- Good quality products
- Customer service
Preferred solution: Full refund
User's recommendation: go in the store if you can because if theres an issue , you wont get help and possibly lose your money. no one will answer on the customer service line. you can email but they will reply one or 2 days later
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