Daniels Furniture Reviews

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customer furniture daniels sales store service warranty money john week
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I am a very unhappy customer with Daniels Furniture on Euclid St Anaheim Ca. I financed for a bedroom furniture last month,when the furniture was delivered,one of the guy banged the furniture on the ground from the truck and broke the footboard,the headboard was also...
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ID
#2633398 Review #2633398 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

HORRIBLE SERVICE AND PRODUCT

I SPENT 1600 ON A BEDROOM SET, WAS DELIVERED BROKEN, WHEN I WENT TO COMPLAINT TOLD ME THAT THE FACTORY HAS TO DEAL WITH IT, IM PISSED AND FILING A SMALL CLAIMS COURT. VERY RACIST TO BLACK PEOPLE.
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1 comment
#1827827

this is so wrong she paid Daniel furniture why should she have to wait for the factory resolve this! I definitely want shop there shame on you Daniel furniture

ID
#1495814 Review #1495814 is a subjective opinion of poster.
Location
Mayfield, Ohio
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
New Reviewer

Resolved: Bad Business

Update by user Dec 15, 2018

I retract my original review. Went back and they were nice and fixed all my issues. I will continue to shop there.

Original review posted by user Dec 12, 2018
I dealt with Thomas. Bad choice. Not at all flexible and he yes' me to death. I won't even bother to purchase other items which we discussed because he won't remember our deal. Never again. Stay away.
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1 comment
#1613638

I went back to Daniels Furniture and to my surprise Thomas fixed everything. Everyone there was very nice.

I'm now a happy customer. I must retract my original review. Go shop there.

They're OK. Several years ago I had a bad experience with a different furniture store and I thought it was happening again but I was wrong.

Resolved
ID
#1422204 Review #1422204 is a subjective opinion of poster.
Location
Cerritos, California
Service
Daniels Furniture Customer Care
Pros
  • Natalia
Cons
  • Thomas
Reason of review
Poor customer service
Loss
$1

Pissed off customer

My Husband and I made a purchase and within 1mo the furniture began falling apart. I called instantly and all I got was the run around we even stop up at the store and spoke with (John) who's not only a Lier but way too Old to still be employed. I will NEVER purchase anything from Daniels there product is cheap and there's no warranty on the furniture. I wish I would have check there reviews bcuz I would have NEVER step foot in there. Keep your money and check reviews before making a purchase also Stay FAR away from JOHN (Northfield location)...
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1 comment
#1615197

Way too old to be working? Sorry but I take offense at that. You too will be old someday if you're lucky.

ID
#1049310 Review #1049310 is a subjective opinion of poster.
Product
Daniels Furniture Furniture Set
Reason of review
Bad quality

Very Disappointed customer

Salesman John at Northfield location is a Lier and a *** man. I will NEVER purchase anything from them again. We made the purchase Feb 11,2017 and it was falling apart by April. I not once received a call back like I was promised all JOHN did was took our money and lied to us from there on. Save ur money and go elsewhere John will talk as if the furniture is excellent quality which it nothing but some ***. Stay Away from Daniels and JOHN(He's the So Called Manager) Lier,Lier,Lier that's what he is.
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ID
#1049303 Review #1049303 is a subjective opinion of poster.
Service
Daniels Furniture Sales Representative
Reason of review
Poor customer service

Daniels Furniture - Bedroom Furniture Review

We purchased a bedroom set and (John) salesman made us feel as if the set would be forever. Within 60days I noticed the drawers wouldn't go all the way inside and the leg was off also the wood was cracking. I called the very next day which I was told a service slip was being sent and someone would contact me within a week. I never received a call so I again called back speaking to John and he told me the exact same thing and again no call back so I again call and was told the truck was broke down and of course someone will contact me. If I would have know they do not have a corporate I most definitely would of NEVER made a purchase from them. DANIELS is SHADY and the LIE I will NEVER purchase anything from them and I will tell everyone I know never to do business with them. There furniture is cheaply made and they Business STUCKS!!! Pissed off customer.....
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ID
#1040018 Review #1040018 is a subjective opinion of poster.
Product
Daniels Furniture Furniture Set
Reason of review
Bad quality

Daniels Furniture - Sectional Sofa Review from Los Angeles, California

Terrible furnature. Breaking down already only had sectional for few months. Material also rumpling up. Sad part about all this is we are still paying financing for it. Sales are final. Save your time and money. Absolutely not worth going back. Several hundreds of dollars down the drain for a very poor production. Option to buy warranty but that's another way to bleed $100 more out of the consumer. Their product is not good.
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ID
#813845 Review #813845 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Bad quality
New Reviewer

Daniels Furniture - Frigidaire Fftr1821Qb Top Freezer Refrigerator Review from Chino Hills, California

Daniels Furniture - Frigidaire Fftr1821Qb Top Freezer Refrigerator Review from Chino Hills, California
Four months after buying a Frigidaire refrigerator from Daniel's the door handle broke. They sent a service technician to look at it and he tells me it's covered by the warranty but needs to order it. Daniel's calls me the next day and tells me it's not covered because it's cosmetic. Cosmetic? Is door handle there just for looks? No, it has a purpose which is to open and close the close. Daniel's will not replace the handle and suggested I contact the service company that they sent out if I want to buy the handle. The same company that said it was covered, Daniel's doesn't want to replace the handle. Never will I buy from them or recommend them.
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1 comment
#1124504

I wish I have read this before we bought things from them. Did you know that they are scandals people and company.

Watch out when you write out the contract, they try to put in an account that is not yours on with your paper down the line with out you knowing it, we found out about it, cause the numbers did not match on what we were suppose to pay them, when we ask them to fix it, they took there time, pretending to trying to fix it, 2 places 1 in Chino CA , 1 in Anaheim CA, we call both places for them to fix it and they blame each other, I call Anaheim, there response was" well the people in Chino is suppose to fix it, call them". So I call Chino and they said the headquarter in Anaheim is suppose to fix it. This went back and forth for a month. To me I think they got caught and try to hide something, I guess we were paying for there peoples account for free.

Like I said wish I read your article first.

PS they are so rude, ignorant, no manners, no common sense, when you are late, they come out like they are an attorney and threaten you, like you just stole there gold. What a joke they are.

ID
#747769 Review #747769 is a subjective opinion of poster.
Location
Chino Hills, California
Reason of review
Warranty issue

DINNER TABLE PURCHASED THE STARTED BREAKING WITHIN 1 WEEK

I purchased a dinner table that started falling apart almost right away. I spent 780.00 on the table and 8 chairs. all the screws started to fall out of the chairs and table. when I called to complain they let me know that it is mine because I signed for it!!! the only thing they could give was store credit but with *** furniture like that who the heck would want to purchase anything else. I purchased gorilla glue to keep the screws in but it did not work!!! when my kids sat on the chair the table would sway from side to side like it was going to collapse . the sales people are *** artist. I will never shop at that furniture store again
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ID
#556949 Review #556949 is a subjective opinion of poster.
Location
Anaheim, California
Reason of review
Damaged or defective
Loss
$780
New Reviewer

Daniels furniture Bad cust. serv. irresponsible tech,.hard to return items,sales are finals. terribl

Bought a dish washer. Leaks. Wait 4 days Tech check for 15 min. Left. after 20 min. It leaks again. After 4 da. Tech came in. Chk again.Show that my documentation I recorded. . and tell him to wait for full cycle and said cannot finish the cycle and left. I'm angry. Tech said that I,m rude and abusive, He want me to smile and happy for all these.Wife return it coz no one answer the phone. Terrible customer serv. Hard to return item. Sales are final. dont buy in daniels,,its Frigidaire brand. daniels furniture store in anaheim , euclid ca.For almost 2 weeks of haggling with management they exchange it to Maytag,
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1 comment
#72517

Next time don't be an @sshole to the tech. ***.

ID
#157127 Review #157127 is a subjective opinion of poster.
Location
Anaheim, California
Loss
$600

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