Dance Twirl Minnesota Reviews
2 TOTAL REVIEWS
Similar experience, incorrect and horrible billing practices
I had the exact same experience. If you can't get your billing correct, you shouldn't be in business! Constant mess-ups in billing, terrible record keeping and no ability to show evidence of the actual billing. With all of the amazing choices for dance instruction and baton instruction available in minnesota, you can do MUCH better than to pick a company that can't keep the records of the only thing that they need to keep records of straight. Being accused of not making payments when able to document payments were made and then having comments about it made to your child are inexcusable. Do not go here.
Dance Twirl Minnesota Customer Care
Reason of review
Poor customer service
Dance - Twirl Minnesota, Jocelyn Miller incorrectly billed, provided poor customer service, did improper collection activity, failed to apply payments made and kicked out young girls when questioned
While the baton education and instruction was good, we experienced several large payments that we made to them failing to be applied to our account. We were in communication SEVERAL times with the owner Jacinda Miller to get the billing errors corrected, yet there was a constant failure to apply all of the payments to the bill (that we had made and were able to document with cancelled checks and documentation from paypal online payments). We repeatedly had to ask for updated billing and every time we got the bills back they were different with payments being constantly recoded as other types of payments. As our frustration with the situation (that continued over a period of six months) continued to grow, we again asked that our bill be updated to reflect a $200.00 payment made by check months prior and had cleared that was not reflected in the bill. Jacinda the owner responded by not communicating with us to respond to the issue, but instead turning our account over to her bookkeeper who sent us a letter falsely claiming to be a "Collection Agent" (being a collection agent requires an actual license from the Department of Commerce of Minnesota). The letter that Jacinda Miller had the false "Collection Agent" send us demanded that we pay our outstanding balance (that we had already paid and can document) or she would not allow our children to dance at the studio. I looked into the license issue with the Department of Commerce and found that this person that Jacinda was using was not licensed. An enforcement officer from the Department of Commerce got involved because this is an illegal activity. I notified Jacinda and her "Collection Agent" about these issues, my concerns and my desire to get the issue resolved and Jacinda responded this morning by stating that she would no longer pursue the collection (we owed NO money and can easily document that fact) and that she was kicking the children out of the studio. She took the issue out on 2 young girls (one of which is even in a picture that the owner posted on THIS review site!) I would never EVER enroll anyone into a toxic situation like this. Fiscal irresponsibility and the vindictive nature of the owner that we can document with repeated incorrect invoices, emails and telephone calls - far suppress any positives that are to be had by the level of instruction in baton to be obtained here I sadly write this review as my girls have loved twirling... I just wish that the owner cared for the children and appreciated her clients as much as the children of the clients believe that they should appreciate her.
Reason of review
Problems with payment
Enrollment of children in dance, correction of all billing and letter of apology or full refund from March 2014 on when billing was not correct and payments were not correctly applied.
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Dance Twirl Minnesota