Anonymous
map-marker Derby, Derby

Personal Account

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My mistake , I do not want a personal account with you . I wish to pay for g

oods straight away.

Damart replied and cancelled mpersonal account . The will refund any money which I am due to after returning one articlle

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Patricia S Gzh

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Verified Reviewer

EXCESSIVE TELEPEHONE CALL CHARGE

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Updated by user Mar 09, 2024

This is the email reply I received from Damart:--------------------------------------------------------------------------------From: Damart Customer Service (CustomerSatisfactionTeam) [mailto:CustomerSatisfactionTeam@***.com] Sent: Saturday, 9 March, 2024 12:00 PMTo: p.smith55@***.comSubject: Re: Message from Patricia Smith: EXCESSIVE TELEPEHONE CALL CHARGE [] {359****} Account Number: 355594****Dear PatriciaThank you for your email, I'm very sorry that you've had to contact us regarding this.I'm sorry to hear that you feel the phone charges of 13p per minute are excessive. I can assure you that we benchmark ourselves against our competitors to make sure that our charges are competitive and in line with industry standards.

Information regarding the cost of the call is provided wherever the phone number is advertised so that customers can make an informed decision. Please note that when dialing an 0871 number there will be an access charge from your telephone provider in addition to the £0.13 per minute.If you would like to pay by telephone then you can use our local rate number: 0330 123 ****.

This is an automated service which operates 24 hours seven days a week. This telephone number is always provided on the monthly account statements provided to customers.If there is anything else I can do for you, please feel free to get back in contact.Kind RegardsMatthew CooperDamart Customer ServicesDamartex UK Ltd.A UK Company number 00852773Authorised and regulated by the Financial Conduct Authority--------------------------------------------------------------------------------

Original review Mar 09, 2024
I am disgusted and disappointed that my telephone provider Talk Talk has charged me over £2 for an 8 minute call when I called to 0871423**** to pay off my Statement promptly on 15th February !!
Apparently this is a premium rate number of which I was unaware.
Surely you have a cheaper rate number I could have used?
I have used this number again today to pay off my account.
I have found this site on the Internet.
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Pros:
  • Premium rate telephone number on catalogues for which my telephon

Preferred solution: Price reduction

Rachel Y Vix

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Verified Reviewer

Verification doesn't even work

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Have requested my details be deleted from their database on several occasions and guess what, i's still receiving stuff; not good enough. I detest any company that doesn't react to a reasonable request

Don't subscribe because they obviously won't remove your details.

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Preferred solution: my details removed from their database

User's recommendation: Don't subscribe

Ersie Xde
map-marker Ashford, Kent

Still waiting for ladies trousers for 3 weeks now not good service

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Ordered ladies crinkle trousers 3weeks ago no feedback about them at all took my payment but no word of my order

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User's recommendation: Don’t do it

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