Daltile Reviews
Daltile Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review; consumers are mostly dissatisfied with product quality and service, and recent guidance says Do Not do business with Daltile.
Positive Feedback
Longstanding company history is noted, but few positive notes appear in Daltile reviews and customer feedback.
Negative Feedback / Risk Areas
- Poor product quality with warped 4 foot tile, lippage, and cracked pieces reported.
- Unreliable delivery and failed communication on special orders and shipping.
- Poor customer service responsiveness and high price level create Daltile customer complaints.
Key Takeaways for Future Customers
- Check recent Daltile reviews and inspect long-format tile samples before purchase.
- Confirm delivery method and tracking for special orders and demand written confirmation.
- Be prepared to escalate warranty or refund issues if product defects appear.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review; consumers are mostly dissatisfied with product quality and service, and recent guidance says Do Not do business with Daltile.
Positive Feedback
Longstanding company history is noted, but few positive notes appear in Daltile reviews and customer feedback.
Negative Feedback / Risk Areas
- Poor product quality with warped 4 foot tile, lippage, and cracked pieces reported.
- Unreliable delivery and failed communication on special orders and shipping.
- Poor customer service responsiveness and high price level create Daltile customer complaints.
Key Takeaways for Future Customers
- Check recent Daltile reviews and inspect long-format tile samples before purchase.
- Confirm delivery method and tracking for special orders and demand written confirmation.
- Be prepared to escalate warranty or refund issues if product defects appear.
Media from reviews
Red Bluff, California
Very unsatisfied !
- - Special order: tile and bullnose trim; delivery from Texas expected.
- - Delivery delayed; not enough bullnose; UPS delivery discussed; updates poor.
I special ordered tile and bullnose trim! I was told it will be on the truck from Texas and here on next Thursday !
No ! Put me off for another week! Always failed to communicate with me on delivery! Finely ,tile came in !
Not enough bullnose so I ordered more,special delivery on ups,I agreed to pay for the ups delivery ! But no!
They didnt order it for ups delivery ,so Im still waiting for my bullnose !Dawn,will never call me for any updates and forgot to order for ups special delivery ! I would Fire her and will never do business with daltile ever again !
User's recommendation: Do Not do business with daltile!
Inferior Product: Beware of 4 foot tile!!
- - 4' length tiles show lippage and warpage; bow in every piece causes lifts.
- - Tiles lift from substrate; grout pops and some cracks occur.
I wished I had known of problems with lippage and warpage of 4 foot length tile!! What a nightmare!
First I'll tell you that I used a reputable contractor, he's done beautiful work for me in the past.
Admittedly, he's never done 4' lengths; but this guy is a bull and will not let go of a problem until he solves it!
There's a bow in every piece of this length tile (6" x 4'). Even using Tucson clips to keep each tile level with the next, the bow is so strong that areas of my job 'lifted' away from the substrate! Naturally this makes the grout pop out and now in same cases, stepping on 'LIFTED' area, cracks the tile in half!
Weights, 5 gallon buckets of water, etc, had to be used to hold all the clipped tile while the mastic dried...this worked sometimes, sometimes not at all. The memory of the 'bow' in the tile won out!
The tile store's 'help' to me was to give me an article written in "TILEmagonline.com
Dated October 2007
by Katelyn Simspon
Article Title: "warpage, Lippage, and Retaed Challenges
Yup, that was so much help.......AFTER we made design choices and purchased!
I'm writing letters to all board members of DAL TILE,
this is unacceptable with all the money we have spent on 825 sq feet of tile, supplies, and labor.
We are planning our gracefully aging and I can tell you, we have loads of toe trips on this floor! The thought of our hard earned saved up cash for comfort in aging has been trashed.
We moved on to finish rest of project non the less, hoping the floor would 'settle' over time....ha!
I've cried many tears and now I'm ready to muscle up and see if I can get any compensation from this company...gees!
Just the way I want to spend my extra time.
Get ALL the facts before choosing your flooring and for sure the company you use!
- Longevity of business
- Inferior manufacturing
Preferred solution: Full refund
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