New Reviewer

Refund Wanted

Our family scheduled an appointment for Monday, Dec.24. Due to weather (rain)- my husband called to see if the ride was still on- he was told no and asked to reschedule. (Dahana asked us to reschedule). We asked if there was a ride available Christmas Day (Tues. Dec. 25)- and were told only a cattle drive was happening that day so we scheduled for Thursday, Dec 27. We called Wednesday, Dec. 26 to try to reschedule Thursday's time- but were told we could not- so we asked to cancel. The person my father spoke with told him he had to cancel within 24 hours or he wasn't allowed to. My Father pointed out that he was calling at 8 am and the ride was at 1pm the next day. (More than 24 hours away). At this point we were told that our appointment was canceled. Our bank card was charged $312.50 - 2 weeks later and employees are claiming we were told our ride was not canceled. My husband called and spoke with an employee on Wednesday Jan. 9. He was told that we never canceled and they would not refund the money. He was then told that a manager would call him back. He gave two phone numbers and said okay. 23 hours later, an employee called back (not a manager) and was very short with me. When I tried to explain our side she told me I would need to talk to a manager and said goodbye. I called back and asked her to please talk to me for a few more minutes. I explained that I did not want to argue- I just wanted to clear up this miscommunication. She kept me on speaker phone for the conversation and said that the manager would be back about 4. I asked her to please have the manager call me- and let her know that I was aware of the time difference and was comfortable with receiving a call at 4 pm their time. (9 pm mine) As of 6 pm Friday, January 11- we have not received a call back. (28 hours later).
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Just a complainer. Unfortunately society is filled with these kind of people.


Because of the nature of running a ranch and planning around Christmas in particular ... I think you were probably in the wrong and knew it.

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#110627 Review #110627 is a subjective opinion of poster.
Chesterfield, Virginia


Dahana Ranch FAQ
Dahana Ranch's' child is 2. is sorry Website wish The Company could accommodate The User Please wait until The Customer's children are 3, and if they are small for their age, please wait until 4. The Customer's child is on their own horse, in a child's saddle and a safety belt and is led by the guide. It is the parents discretion whether or not The Client of Dahana Ranch believe The Client's child will enjoy this experience. Each child's development is greatly different. It is very difficult for Website to determine this over the phone. It depends on what season The User of Website are riding in , (summer and holidays are busiest). Other factors The Company consider are the number of kids on the ride, and the number of wranglers working that day to accommodate the kids. Private rides are available for a buyout of 10 seats. The reason behind this is that are "closing" the ride for The Client of Dahana Ranch This means Website have to have another guide that day just to accommodate The Customer's privacy.
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Dahana Ranch operates activities ranch on the Big Island. This ranch was started in 1951. This ranch was started from one horse and today it is a 140 head operation of cattle, horses and hogs. Dahana Ranch offers visitors following activities: da ranch, horseback ride, roughrider getaway, horsemanship camp, paniolo parties, harry nakoa, clinics and other events. Horses on the Dahana Ranch are children of famous Quarter racing ire Beduino. Even today customers can buy his babies. If t is necessary ranch workers will take care about foals and put a solid foundation on them. Foals are usually used for roping , barrels, polo, dressage, ranch and jumping prospects.

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