D Z Akins Reviews
D Z Akins Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
D Z Akins has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied: food is praised but price level is high and customer service and order accuracy are recurring issues in D Z Akins reviews and customer complaints.
Key Takeaways for Future Customers
- Confirm your phone order with the clerk and review items at pickup.
- Good food reported, but check every item before leaving.
Negative Feedback / Risk Areas
- Poor customer service and slow issue resolution.
- Order errors at pickup and unfulfilled promises for comps.
Positive Feedback
Real good food; longtime customers note quality despite service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
D Z Akins has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied: food is praised but price level is high and customer service and order accuracy are recurring issues in D Z Akins reviews and customer complaints.
Key Takeaways for Future Customers
- Confirm your phone order with the clerk and review items at pickup.
- Good food reported, but check every item before leaving.
Negative Feedback / Risk Areas
- Poor customer service and slow issue resolution.
- Order errors at pickup and unfulfilled promises for comps.
Positive Feedback
Real good food; longtime customers note quality despite service problems.
Media from reviews
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Verified Reviewer
Poor Customer Service
- - Long-time customer says the food is good but plans may change.
- - Large $125 order missing 3 baklavas and wrong mustard; comp promised not fulfilled.
Don't go thereCustomer is wrong there
I went here yesterday and ordered food over phone. When I picked up the large $125 order I made the mistake of not checking everything was there.
They]] forgot 3 (only got 1) baklavas in my order and gave me the 2 containers of wrong mustard. When I got home and noticed the mistake "they" made I immediately called the restaurant and informed them of the error and was promised comped 2 baklavas by a manager named Daniel for my trouble to drive 20 miles back to trade in the mustards for the correct ones. When I got there, there was a bag with 3 scones and 1 baklava. I told them I already had the scones that were ordered in the first order.
And that I was promised 2 baklavas not 1. A manager was summoned and 15 minutes later when the manager arrived, after a breif discussion where I was told 1 baklava was promised by Daniel whom was not a manager and was not even there. I left with 1 baklava for my hour of wasted time driving back to get my mustard that was wrong.They were adamant at giving me one $5 baklava for my trouble. My bad for not reviewing my order over the phone and not carefully inspecting my order before I left the first time.
Or they as responsible sellers should have reviewed my order with me. But they're making me wait for 15 minutes to kabitz and quibble with me over an xtra baklava was rude and disrespectful to the buyer. The service I got for my trouble by their mistake was wrong. In the end always review your phone order and check your order before you leave the establishment.
DZ should have given me 2 baklavas for my trouble. And as far as the mustard was concerned I looked directly at the clerk and spoke clearly and slowly when I told the clerk the type of mustard I wanted???
They should have comped me a meal for my trouble??? I also tipped the to go order $5
OMG
- Real good food
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Review your phone order with clerk on phone and always check order at pickup
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