D and P Valet Services
D and P Valet Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rating 1.0 star from 1 review, with 100% unfavorable feedback; consumers report dissatisfaction and a recommendation stating "Beware of firms that lie to clients and have no honor".
Positive Feedback
There are no positive comments in the available D and P Valet Services reviews; the single review notes an initial offer to reimburse repair costs.
Negative Feedback / Risk Areas
- Recurring D and P Valet Services customer complaints about damage to vehicles and non-responsiveness to follow-up.
- Complaints cite poor customer service and delays or failures in refunds and promised reimbursements.
- Consumers consider the price level high relative to the service and dispute resolution.
Key Takeaways for Future Customers
- Expect to verify insurance and damage policies before using valet and document any issues immediately.
- Follow up persistently on refunds and cancellations since customer service responsiveness is reported as poor.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rating 1.0 star from 1 review, with 100% unfavorable feedback; consumers report dissatisfaction and a recommendation stating "Beware of firms that lie to clients and have no honor".
Positive Feedback
There are no positive comments in the available D and P Valet Services reviews; the single review notes an initial offer to reimburse repair costs.
Negative Feedback / Risk Areas
- Recurring D and P Valet Services customer complaints about damage to vehicles and non-responsiveness to follow-up.
- Complaints cite poor customer service and delays or failures in refunds and promised reimbursements.
- Consumers consider the price level high relative to the service and dispute resolution.
Key Takeaways for Future Customers
- Expect to verify insurance and damage policies before using valet and document any issues immediately.
- Follow up persistently on refunds and cancellations since customer service responsiveness is reported as poor.
Turn one complaint into a collective action
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Verified Reviewer |
Rockville, Maryland
Damage to Vehicle and Non-Responsiveness to damage claim
- - The right rear panel was damaged by D&P Valet during stay at Marriott.
- - D&P offered $300; 30+ days later no check; unresponsive.
Don't use this company when valeting your vehicle. AVOID AT ALL COSTS
Self-Parking was not an option.
Upon getting our vehicle back from the valet upon departure from the Marriott we found that the right rear quarter panel had been damaged as there were scrapes and black marks across the panel.
We brought this damage to the valet as well as the Marriott personnel including the front desk person as well as Crystal Kertyecek, who stated that they would inform Mohammed Osmen the General Manager of this Marriott.
The Marriott claimed that D&P Valet was a third party vendor and that they were not responsible for any damages done by D&P Valet.
Upon contacting David Jason at D&P Valet he stated that the damage done was too small for them to file a claim with their insurance company, but they would pay the out of pocket costs of repair to the vehicle.
(This is all documented in texts).
Upon agreeing to a reimbursement of $300.00 to repair the right rear quarter panel they asked for our address so that they could mail a reimbursement check. It has now been over 30 days since D&P was given our address and we have not yet received reimbursement for the damages done to our vehicle.
I should mention that D&P Valet has been non-responsive to texts and phone calls in the last 30 days as well.
Preferred solution: Full refund
User's recommendation: Beware of firms that lie to clients and have no honor
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